Human Resources; HR Coordinator

Position Title: HR Coordinator

Term: Permanent, Full-Time

Division/Branch: People & Culture Division / Human Resources Branch

Pay Level: Level 7

Pay Range: $70,849 to $83,354

Work Location: Head Office, Toronto, ON (onsite)

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

We’re looking for a detail‑oriented and proactive Human Resources (HR) Coordinator to provide efficient coordination and support across key HR functions, including total rewards, employee and labour relations, recruitment, and HRIS. This position provides high‑quality service to employees and managers, while ensuring smooth execution of HR processes, ensuring data accuracy, and contributing to the development of HR processes and initiatives.

• Support compensation, benefits, and pension programs, including salary changes and annual pay processes.
• Respond to pension and benefit inquiries, manage escalated issues, and assist with retirement planning.
• Advise on leave programs and ensure compliance with policies and legislation.
• Recommend process improvements for various HR (including total rewards) programs.
• Manage full‑cycle recruitment for student programs, including sourcing, interviewing, and onboarding.
• Build partnerships with schools and community organizations to attract talent.
• Conduct pre‑ and post‑onboarding activities to support new hire engagement.
• Maintain accurate employee data and process HR transactions in HRIS.
• Generate and distribute reports; support managers with self‑service reporting.
• Audit bi‑weekly attendance records and troubleshoot discrepancies.
• Act as the first point of contact for HR inquiries and provide timely support.
• Prepare employment letters and documentation; coordinate internal meetings and internal communications.
• Provide administrative support for labour relations activities, including preparing Joint Consultation Committee (JCC) agendas, coordinating meeting logistics, taking and distributing minutes, and maintaining organised committee records and documentation.
• Support audits, maintain HR forms, and assist with HR projects and initiatives.
• Develop and maintain standard operating procedures.
• Coordinate HR meetings, agendas, minutes, and communications.
• Process invoices and prepare documents for HR management approval.

• Post‑secondary education in Human Resources or a related field.
• Working towards a CHRP/CHRL designation through the HRPA is an asset.
• Minimum of 3+ years of practical experience in a human resources role (experience in labour relations is an asset).
• Experience with HRIS (Dayforce and Oracle Fusion is an asset), including reporting and system configuration.
• Recruitment experience in corporate settings with proficiency in behavioural and competency‑based interviewing.
• Strong knowledge of HR principles and best practices.
• Exceptional attention to detail, accuracy, and comfort with mathematical operations.
• Superior organisational skills with the ability to manage competing priorities and deadlines.
• Excellent oral and written communication skills.
• Demonstrate tact, diplomacy, discretion, and confidentiality in handling sensitive information.
• Knowledge of applicable HR legislation (ESA, AODA, OHS, Human Rights, etc.).
• High proficiency in MS Office (Word, Excel, PowerPoint, Visio).
• Strong customer service skills and the ability to influence stakeholders with well‑reasoned recommendations.
• The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

The position will remain open until it is filled.

• Generous time‑off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer‑paid premiums.
• Well‑being credits to support gym…