Human Capital Manager, Consulting

Line of Service

Internal Firm Services

Not Applicable

IFS - Human Capital (HC)

Manager

As a Human Capital (HC) Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues and support our people experience. Working closely with staff and Partners, you’ll help guide and coach on challenging and sensitive situations they need support with.

As a Human Capital Manager, Consulting, unlock your potential and embrace the chance to drive meaningful outcomes that’llelevate your career. Your role will include, but isn’t limited to:

• Collaborating as part of a team of HCBP Managers with responsibilities to drive cross-LoSlearning and continuity
• Coaching partners and staff to strengthen leadership effectiveness through education and training, consulting on performance and employee relations issues, and fostering trust to promote an engaging people experience and a culture of trusted leadership
• Independently managing complex employee relations matters, including data breaches, personal relationships, work refusals, wellness discussions, and other high-risk cases, requiring specializedexpertiseand deep knowledge of the firm’s Code of Conduct and Human Capital (HC) policies
• Acting as a subject matter expert,providingstrategicadviceand coaching on employment-related issues to employees and Coaches, ensuring consistency and alignment with governing regulations and firm policies
• Identifying trends and delivering insights toLoSHCBP Senior Managers to inform HC strategy and enhance the overall people experience
• Promoting a seamless and consistent experience for employees and People Managers in handling employee relations concerns, whilemaintainingaccurateand up-to-date information
• Collaborating with Centers of Excellence (CoEs) within and outside HC, including Ethics, OGC, Experienced Talent Acquisition, and Global Mobility, on employee concerns and issue resolution
• Supportingadditionalpeople matters such as involuntary terminations, absence management, budget escalations (e.g., retention bonuses, ad hoc salary reviews) and managing escalations from the Ops Excellence team
• Driving cross-Lo Sand Lo Sprojects , including mid-year reviews, key talent mapping, year-end performance processes, and campus rehiring initiatives

Your skills, knowledge, and experiences are what set you apart.

Here’swhat we look for:

• Relevant experience in a series of progressive HR roles, ideally within a professional services firm/matrix organization
• An undergraduate degree withdemonstratedon-going learning efforts (Certified Human Resources Professional/Leader (CHRP/CHRL) designations are an asset
• An in-depth understanding of human resources management: employee relations, performance management, compensation and benefits, talent management, staff development, and their link to business strategy
• Demonstrated ability to build and manage trusting relationships with key leaders and internal business Partners with a commitment to exceptional client service
• Excellent project management and prioritization skills in managing multiple deadlines and complex projects. Able to move effortlessly between strategic topics and day-to-day HC activities
• Proven ability to coach senior individuals and influence as appropriate tomanage stakeholder expectations and ensure successful outcomes
• Strong critical thinking skills and ability to assess situations strategically, navigate new and changing situations, and develop a collaborative approach
• Fast learner, strong technical skills, and open to implementing next generation HR skills (process automation, people/data analytics, Generative AI, and other digital skills)
• Open to new ways of…