Analyst, HR Operations

## Analyst, HR Operations Apply:
Toronto, Ontario:
Full time:
Posted Today:
R2052891
** Location
* * Brookfield Place - 181 Bay Street
** Brookfield Culture
** Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
** Job Description
** Human Resources Services (HRS) is an internal function providing global operations and business support across Brookfield’s lines of business.

As a member of the HR Service Desk (HRSD), the
** Analyst, HR Operations
** is responsible for delivering high-quality HR support to employees, managers, and the broader global HR team. The role serves as a key point of contact for HR-related questions, employee assistance, and the execution of day-to-day HR transactions across the employee lifecycle.

The Analyst will respond to employee and manager inquiries, provide guidance on HR programs, policies, processes, and systems, and complete a broad range of transactions within Workday and other HR platforms. This includes supporting activities such as hires, job changes, organizational changes, leaves, employee data updates, and terminations.

The role requires a strong customer-service mindset, attention to detail, sound judgment, and the ability to independently manage and resolve employee requests in a high-volume, global shared services environment. This position supports Brookfield Asset Management and affiliate organizations globally.
** Responsibilities**
* ** Employee & Manager Support:
** Serve as a primary point of contact for employees and managers, responding to HR-related questions and providing clear, timely, and professional assistance.
* ** HR Case Management:
** Manage employee and manager requests from intake through resolution, ensuring questions and issues are appropriately researched, documented, resolved, or escalated when required.
* ** HR Transactions:
** Process a broad range of employee lifecycle transactions accurately and efficiently within Workday, including hires, job changes, transfers, promotions, organizational changes, employee data updates, leaves, and terminations.
* ** Employee Data Administration:
** Maintain accurate employee information within HR systems and complete required data reviews and validation to support data integrity.
* ** Employee Guidance:
** Assist employees and managers in navigating HR processes, policies, systems, self-service tools, and available HR resources.
* ** Onboarding & Offboarding Support:
** Support employee onboarding and offboarding activities, ensuring required HR transactions, documentation, and employee communications are completed accurately and on time.
* ** HR Documentation:
** Prepare, review, and maintain employee-related documentation and correspondence associated with HR transactions and processes.
* ** Issue Resolution:
** Investigate transactional or system-related issues, identify appropriate solutions, and partner with HR colleagues or other teams where additional expertise or escalation is required.
* ** Process & Knowledge Support:
** Follow established HR procedures and knowledge articles while identifying opportunities to improve processes, employee experience, and service delivery.
* ** Service Delivery:
** Execute HR requests and transactions in accordance with established service level agreements (SLAs), quality standards, controls, and compliance requirements.
* ** Confidentiality & Compliance:
** Handle sensitive employee information with discretion and ensure HR transactions are completed in accordance with company…