Talent Acquisition Coordinator

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Temporary Talent Acquisition Coordinator provides high-volume administrative and data-processing support for seasonal and temporary hiring activities.

Working within documented procedures, established service standards and defined Workday and Service Now workflows, the position receives and reviews hiring requests, enters and maintains accurate information, processes routine hiring transactions, monitors assigned tasks and tickets, and follows up to obtain missing information.

The position is accountable for the accuracy, completeness, timeliness and confidentiality of the information it processes. The Temporary Talent Acquisition Coordinator identifies and escalates exceptions, system issues, policy questions and complex cases to the appropriate Talent Acquisition or Human Resources team member.

This is a temporary, transactional coordination position. It does not independently make candidate-selection or hiring decisions, provide HR policy interpretation, configure systems, or hold responsibility for recruitment strategy, workforce planning or program governance.

The incumbent performs the following principal responsibilities within the scope of assigned seasonal hiring activities.

Service Now intake and ticket administration : Review assigned Service Now requests for completeness, confirm that required information and supporting documentation have been submitted, update ticket status and record processing notes in accordance with established procedures.

Workday data entry : Enter and update candidate, worker, position, job, organizational and hiring information in Workday using approved source information and defined process instructions.

Hiring transaction processing: Process routine seasonal and temporary hiring transactions through the required Workday steps and monitor transactions until completion or handoff.

Data validation: Compare information across Service Now, Workday, approved templates and supporting documents; identify missing, inconsistent, duplicate or potentially inaccurate information before processing.

Work queue monitoring: Monitor assigned Service Now tickets, Workday inbox items and other approved work queues; prioritize transactions according to established deadlines, service standards and direction from the designated team lead.

Documentation Support: Collect, organize and record required hiring documentation; confirm receipt of required documents and acknowledgements without determining their legal or policy sufficiency.

Communication and follow-up: Contact hiring managers, HR representatives, candidates or designated internal partners to request missing information, clarify routine administrative details and provide standard status updates.

Tracking and reporting:Maintain accurate operational trackers and status records and provide routine volume, completion and outstanding-item information to the designated team lead.

Issue identification and escalation: Document and promptly elevate system errors, duplicate records, process exceptions, conflicting information, overdue dependencies and questions requiring policy interpretation or decision-making.

Privacy,
confidentiality and compliance: Handle candidate and employee information securely and complete all work in accordance with privacy requirements, records-management practices, organizational policies and assigned system access.

The incumbent may perform other closely related administrative duties that are consistent with the temporary nature and evaluated scope of the position.

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