Disability Case Specialist

Job Description

CAMH is renowned for excellence in service, research and education in the field of mental health and addiction. We are committed to providing a safe and healthy workplace for all employees. We currently have an exciting opportunity for a full-time, Disability Claim Specialist in the Health, Safety & Wellness department. The Disability Case Specialist supports CAMH objective of providing high quality, timely, and equitable support to our employees experiencing occupational and non- occupational related illness or injury.

Reporting within Health, Safety and Wellness, the Disability Case Specialist is responsible for the effective administration of Short-Term-Disability (STD), long-term disability (LTD), and related absence and return-to-work processes, ensuring compliance with all applicable legislation, such as AODA, WSIB, Employment Equity Act, Human Rights and Privacy legislation, HOODIP guidelines, and CAMH policies and procedures. The role provides expert case management support to employees, leaders, HR partners and other stakeholders throughout the accommodation lifecycle.

You will collaborate with internal and external stakeholders to ensure positive, timely return to work outcomes with key focus on duty to accommodate, safety, and a positive employee experience. You will respond to case issues objectively and tactfully and maintain external linkages to best practices in claim management.

Working collaboratively with the employee, manager, WSIB, Human Resources partners, union, insurance provider and Physician consultant on return-to-work plans that support employee recovery while maintaining CAMH operations and workflow. The successful candidate will demonstrate sound professional judgment, objectivity, discretion, and tact when managing complex or sensitive case issues and will contribute to the continuous improvement of disability management practices through external partnerships, benchmarking, and the application of current best practices.

Serve as Subject –Matter-Expert for questions and assistance related to employee extended absences. Partner with CAMH third party Insurer to manage activity throughout the claim life cycle; facilitates the return-to-work process and coordinate RTW meeting with external stakeholders. Creatively implement and evaluate return-to-work strategies including modified work programs or permanent accommodation arrangements. Ability to interpret medical and functional information and translate restrictions and limitations into practical workplace solutions.

Prepare metrics and absence reports, identify trends for internal stakeholders on leaves and absences. Collaborate with HR business partners to plan for new procedures, training, monitoring work once new processes have been implemented to evaluate outcomes, ensuring internal compliance, and identifying any ongoing training needs. Liaise and work collaboratively with the occupational health nurses, safety specialist, department leadership to ensure consistency of processes throughout the organization, as well as identifying areas to improve employee experience and partnership efficiencies.

You will process claims efficiently, complying with disability legislation CAMH policies and collective agreements. This role works within a small but mighty team of occupational health and safety professionals who support each other and collaborate and communicate regularly. We are part of the People and Experience portfolio and work in partnership with all members of the HR team. You will support and contribute to a workplace that embraces diversity, encourages teamwork, and complies with all applicable regulatory and legislative requirements.

The successful…