Workplace Conciliator and Investigator - Bilingual

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit

The Talent team delivers innovative talent solutions that help unlock the full potential of our CIBC team. Within Global Employee Relations, Policies and Programs, the Workplace Resolution team provides strategic advice and solutions to address workplace conflict and complaints involving discrimination, harassment, violence, and human rights matters. As a Workplace Conciliator and Investigator, you’ll independently assess workplace concerns and determine the most appropriate path to resolution, including early intervention, conciliation, informal resolution, or formal investigation.

You’ll act as a neutral third party to facilitate fair and respectful resolution processes, helping parties identify root causes, improve communication, and explore practical outcomes. You’ll also lead thorough, objective, and defensible investigations into sensitive workplace matters, gather and assess evidence, and develop clear findings and recommendations. Working closely with Human Resources, Employee Relations, Legal, Corporate Security, and business leaders, you’ll help manage risk, support compliance obligations, and strengthen confidence in the integrity of our workplace resolution processes.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

• Workplace resolution and conciliation
  - Assess workplace concerns and determine the most appropriate resolution approach, including early intervention, conciliation, informal resolution, or formal investigation.
• Investigation leadership
  - Conduct timely, thorough, and impartial investigations into concerns involving discrimination, harassment, violence, and other inappropriate workplace conduct. Gather, assess, and synthesize evidence, including interviews, documents, and correspondence, to establish facts and support sound findings.
• Risk assessment and recommendations
  - Identify legal, regulatory, employee relations, reputational, and operational risks, and provide practical recommendations to support compliance and reduce future risk. Recognize when matters must proceed directly to formal investigation based on severity, policy requirements, or legislative obligations.
• Stakeholder partnership
  - Provide strategic guidance to Human Resources, Employee Relations, business leaders, and other partners on workplace conduct concerns and appropriate next steps. Partner effectively with Legal, Corporate Security, and other stakeholders to support the coordinated management of sensitive and high-risk matters.
• Documentation and governance
  - Prepare clear, concise, and defensible case materials, including allegations, interview plans, case summaries, investigation reports, and outcome recommendations. Maintain accurate documentation, reporting, and file management to support governance, audit readiness, metrics, and trend analysis.
• Continuous improvement
  - Identify systemic themes, behavioural patterns, and workplace dynamics that contribute to conflict, and recommend proactive solutions to help prevent recurrence. Contribute to the ongoing enhancement of workplace resolution practices, tools, templates, and processes to improve…