Talent Director

Culture

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.
• Retirement Plan options available for Full-Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

• This is a newly created position to support the continued growth of the organization.

This role is responsible for shaping and progressively leading the organization's enterprise-wide talent strategy. The role will prioritize learning and development and talent acquisition, including strengthening the learning infrastructure, standardizing onboarding and required training, expanding leadership development, building a foundational recruiting capability, and building practical capabilities that improve employee performance, customer service excellence, and operational effectiveness.

As the company and Human Resources function grow and mature, the mandate has the potential to broaden into an integrated talent portfolio encompassing leadership development, succession planning, career development, and employee engagement. This leader will connect these disciplines into a coherent talent strategy that builds workforce capability, strengthens leadership pipelines, improves the employee experience, and supports sustainable growth and organizational continuity.

• Develops and executes a multi-year talent strategy aligned with organizational goals, workforce priorities, operational excellence, culture, and growth initiatives.
• Establishes a phased roadmap for the function, with an initial emphasis on learning and development and talent acquisition, and an intentional evolution toward broader enterprise talent leadership as organizational needs, team capacity, and HR programs mature.
• Builds and maintains scalable talent infrastructure, governance, processes, tools, and service standards that support a multi-location funeral, cemetery, cremation, and corporate services organization.
• Partners with executive, operational, and HR leadership to identify workforce and organizational capability gaps and implement talent strategies that improve performance, engagement, retention, internal mobility, and succession readiness.
• Serves as a strategic advisor to senior leadership on talent, organizational effectiveness, workforce readiness, leadership capability, employee experience, and change management.
• Uses workforce insights, employee feedback, talent data, and business performance measures to establish priorities, evaluate effectiveness, demonstrate value, and drive continuous improvement.

• Leads the enterprise learning and development strategy and establishes a culture of continuous learning, professional development, accountability, and knowledge sharing.
• Designs, implements, and continuously improves learning programs for funeral service professionals, cemetery personnel, sales teams, managers, leaders, and corporate staff.
• Creates and standardizes onboarding, orientation, role-based training, certification, and career development pathways that accelerate employee readiness and support long-term growth.
• Leads leadership development programs, including new manager training, coaching, performance management, communication, change leadership, and development for high-potential talent.
• Partners with Sales Leadership to strengthen consultative sales effectiveness, customer experience, ethical selling practices, product knowledge, and business performance.
• Ensures employees receive required operational, safety, compliance, and regulatory training and that training records and certifications are accurately maintained.
• Establishes consistent learning standards, operational best practices, facilitator resources, and training materials across all company locations.
• Oversees the administration and optimization of the Learning Management System (LMS), learning technologies, content providers, vendor relationships, and applicable budgets.
• Applies adult-learning principles, instructional design practices, learning analytics, and performance data to improve program relevance, adoption, knowledge…