Human Resources Analyst

Our client is a global building automation company experiencing steady growth. They currently have an opportunity for a Human Resources Operations Analyst to join their team on a part time contract basis, based in the Toronto, ON area and supporting team members cross Canada. The contract is estimated to be six months in length, with possible transition to a full time permanent role.
The HR Operations Analyst is a key member of the Human Resources team responsible for providing first-level support to employees and managers regarding HR policies, procedures, systems, and programs. This role handles a wide range of HR inquiries via phone, email, and case management tools, ensuring accurate and timely resolution in a customer-focused manner. The HR Operations Analyst plays a vital role in maintaining employee satisfaction and supporting the efficient operation of HR shared services.

Key Responsibilities:

Respond to employee and manager inquiries related to HR topics such as benefits, payroll, timekeeping, onboarding, leave of absence, HRIS navigation, and general HR policies.
Provide accurate, timely, and courteous service via phone, email, or case management systems.
Research and resolve issues or elevate more complex cases to appropriate HR teams or subject matter experts.
Maintain and update employee records in the HRIS and ensure data accuracy.
Follow standardized operating procedures, service level agreements (SLA's), and internal controls to ensure compliance and quality.
Document all transactions and communications accurately in the case management tool.
Assist with routine HR tasks such as employment verifications, data entry, file maintenance, and generating standard reports.
Contribute to continuous improvement by identifying trends and recommending process enhancements.
Stay current on HR policies, procedures, and system changes to ensure accurate service delivery.
Participate in special projects, audits, and initiatives as assigned by HR leadership.
Excellent customer service and communication skills (written and verbal)
Strong attention to detail and accuracy
Ability to manage sensitive and confidential information with discretion
Problem-solving and troubleshooting abilities
Team-oriented with a willingness to learn and adapt in a fast-paced environment
Organizational skills and ability to prioritize work effectively

Required Qualifications:

High school diploma or equivalent
Completion of an HR certificate/diploma and/or pursuing CHRP
2 years of experience in a customer service, HR, or administrative support role
Familiarity with HR systems (e.g., Workday, ADP, SAP) and Microsoft Office (Excel, Word, Outlook)
Basic knowledge of HR functions and terminology

Preferred Qualifications:

Associate’s or Bachelor’s degree in Human Resources, Business, or a related field
Experience in a shared services or HR Service Center environment
Bilingual (English/French or other languages) is a plus
Familiarity with case management tools (e.g., Service Now, Zendesk)
Working knowledge of employment laws and HR policies