Our client is a global building automation company experiencing steady growth. They currently have an opportunity for a Human Resources Operations Analyst to join their team on a part time contract basis, based in the Toronto, ON area and supporting team members cross Canada. The contract is estimated to be six months in length, with possible transition to a full time permanent role.
The HR Operations Analyst is a key member of the Human Resources team responsible for providing first-level support to employees and managers regarding HR policies, procedures, systems, and programs. This role handles a wide range of HR inquiries via phone, email, and case management tools, ensuring accurate and timely resolution in a customer-focused manner. The HR Operations Analyst plays a vital role in maintaining employee satisfaction and supporting the efficient operation of HR shared services.
Key Responsibilities:
- Respond to employee and manager inquiries related to HR topics such as benefits, payroll, timekeeping, onboarding, leave of absence, HRIS navigation, and general HR policies.
- Provide accurate, timely, and courteous service via phone, email, or case management systems.
- Research and resolve issues or elevate more complex cases to appropriate HR teams or subject matter experts.
- Maintain and update employee records in the HRIS and ensure data accuracy.
- Follow standardized operating procedures, service level agreements (SLA's), and internal controls to ensure compliance and quality.
- Document all transactions and communications accurately in the case management tool.
- Assist with routine HR tasks such as employment verifications, data entry, file maintenance, and generating standard reports.
- Contribute to continuous improvement by identifying trends and recommending process enhancements.
- Stay current on HR policies, procedures, and system changes to ensure accurate service delivery.
- Participate in special projects, audits, and initiatives as assigned by HR leadership.
- Excellent customer service and communication skills (written and verbal)
- Strong attention to detail and accuracy
- Ability to manage sensitive and confidential information with discretion
- Problem-solving and troubleshooting abilities
- Team-oriented with a willingness to learn and adapt in a fast-paced environment
- Organizational skills and ability to prioritize work effectively
Required Qualifications:
- High school diploma or equivalent
- Completion of an HR certificate/diploma and/or pursuing CHRP
- 2 years of experience in a customer service, HR, or administrative support role
- Familiarity with HR systems (e.g., Workday, ADP, SAP) and Microsoft Office (Excel, Word, Outlook)
- Basic knowledge of HR functions and terminology
Preferred Qualifications:
- Associate’s or Bachelor’s degree in Human Resources, Business, or a related field
- Experience in a shared services or HR Service Center environment
- Bilingual (English/French or other languages) is a plus
- Familiarity with case management tools (e.g., Service Now, Zendesk)
- Working knowledge of employment laws and HR policies
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