Senior Manager, Technology Services & Strategy

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #Team Bell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

As Senior Advisor, Technology Services & Strategy, you will play a critical role in defining and driving our technology vision through leadership of the following functions:

Strategic Planning

• Support bi-annual strategic planning cycles and deep dives, with outputs for C-suite leaders
• Enable cross-functional development, execution and optimization of Bell's Technology Services team strategy
• Establish and expand AI-focused practices and solutions across teams.
• Creation, management and tracking of strategic programs and development of executive level communications
• Prepare presentations for internal strategy reviews, as well as to support communications and organizational events

Stakeholder Management

• Assist with planning and carrying out SVP & EVP weekly team meetings
• Work with senior management, business leaders, and stakeholders to align on strategic goals

Transformation programs

• Facilitate the planning and implementation of Centres of Excellence (CoEs).
• Develop and support the implementation of change management plans and activities

• Growth Mindset
  :
  You believe in continuous learning, improvement, and adaptability. You embrace challenges and view setbacks as opportunities for growth
• Technology Expertise
  :
  Demonstrate a strong understanding of and willingness to learn about digital technologies and platforms, with experience in Salesforce, Service Now, Google, and/or AI preferred.
• Customer Focus
  :
  You are passionate about delivering exceptional customer experiences.
• Problem-Solving
  :
  You excel at solving complex problems, crafting compelling narratives, and finding efficient automated solutions.
• Strong Communication
  :
  You possess excellent written and verbal communication skills, with a meticulous attention to detail and ability to drive consensus on proposed solutions.
• Analytical Mindset
  :
  You thrive on identifying areas for improvement, possess strong analytical skills, and are comfortable working with large datasets.
• Adaptability
  :
  You embrace ambiguity and can confidently present recommendations for next steps.
• Organization & Time Management
  :
  You are highly organized, adept at prioritizing tasks, managing multiple projects, and meeting deadlines with accuracy.

• Bachelor’s degree in Business administration, Engineering, Finance, Information Technology, or a related field.
• 5+ years of experience in a role related to business strategy, strategic planning, or management consulting.
• Strong analytical skills; able to turn data into insights
• Excellent communication, presentation, and interpersonal abilities
• Skilled in project and change management, ideally for large transformations
• Creative leader with strong organizational skills
• Capable of coordinating inter-connected deliverables
• Effective team player at all organization levels
• Bilingual…