Regional Technical Specialist
Job in
Toronto, Ontario, M5A, Canada
Listing for:
BlueCrest
Full Time
position
Listed on 2026-01-02
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Job Description
Blue Crest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions—and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.
Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians.
Advancing our clients’ operations to meet the demands of the future takes a great team and hard work.
We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.
Our Blue Crest culture is reflected by our core behaviors:
Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (I CARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day. It is the essence of how we interact and work—it’s how things get done at Blue Crest.
Job Description Regional Technical Specialist:
This position includes all aspects of product field support, including equipment and system hardware and software as well as systems networking.Act as Regional Technical Specialist on escalations from any inserter issues or questions both remotely and onsite in the region.Performs the verification of new equipment as per specifications in Danbury (checkout).Provides technical support to customers on operational or maintenance aspects of system equipment.Serves as our customer contact on technical and service-related issues.Serves as the first escalation point for inserter issues from technicians in the region.Diagnoses mechanical, hardware, software and systems failures using established procedures.Determines most cost-effective repair/resolution to minimize customer downtime.Prepares reports for analysis of product failure trends and service ability issues.Provides technical support in the sales process.Performs escalation and follow up with Danbury on situations related to, part quality or conception issues, part or system design, software, recurrent problem reported by field technician.Uses best practices and drives improvements to obtain overall business objectives.Ability to logically troubleshoot technical issues through use of application and system logs.Ability to utilize remote diagnostic and communication software for problem resolution.Be familiar with workgroup and domain-based networking, access, and security.Strong mechanical aptitude and skills with the use of hand and power tools is required.Ability to read and troubleshoot using electrical schematics and wiring diagrams is required.Be familiar with AC and DC electrical circuits, switches, sensors, solenoids, and relays are required.Consultative approach to interfacing with internal and external clients.Engaging attitude and eagerness to help local service and clients solve their business problems.Willingness to apply focus to unfamiliar parts of the business driving internal improvement.Experience with Secure File Transfer, related software such as , Filezilla and Move-It.Experience and familiarity with use of Dynamics 365 CRM and FP&O modules is desirable.Ability to document technical environments, project deliverables and respond to technical RFP questions.Ability to assist or create Statements of Work SOW for planned projects.Latest Windows and Linux Operating System familiarity.Region – Canada therefore up to 50% travel may be required.Flexible hours, with a high level of autonomy.Partaking in technical support annual standby schedule.Strong interpersonal and customer relationship skills.Bilingual (English and French) would be an asset.Description du poste Spécialiste technique régional :
Ce poste comprend tous les aspects du support produit sur le terrain, y compris…
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