Manager,Fraud Governance Job Toronto area,Ontario Canada,IT/Tech

Position: Manager, Fraud Knowledge Governance

Is this role right for you?

In this role you will:

Collaborate with Global Fraud Management teams to ensure critical processes and controls are identified, captured, and documented

Facilitate knowledge content generation and design and promote a culture of knowledge sharing and learning within the organization

Ensure process documents and knowledge content accurately reflects key processes and controls, and is aligned with applicable internal control and compliance frameworks and leading practices

Implement and maintain effective and efficient processes and routines to ensure the knowledge content is developed, organized, categorized and deployed effectively to support process adherence and learning.

Serve as a resource and point of contact for employees seeking assistance with knowledge-related inquiries and information retrieval.

Provide insights and recommendations to senior leadership on knowledge and content gaps and opportunities for improvement in knowledge content and processes.

Contribute to continuous enhancements collaborating with Technology and other knowledge management teams to leverage solutions and automation for better knowledge capture, retrieval, and dissemination.

Proactively collaborate with stakeholders to identify and recommend the right strategies and solutions to meet business objectives.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Minimum 5+ years of experience in fraud management, cybersecurity, internal controls or a related field.

Prior experience in consulting, research and analysis, knowledge management, business process improvement, product development, marketing, and/or project management.

Strong understanding of fraud operations and broader fraud management function, control frameworks, and technologies and solutions.

Proven ability to work independently and collaboratively in a fast-paced environment.

Possess intellectual curiosity and creative mindset to solve problems and deliver new ways of working.

Excellent written and verbal communication skills and demonstrated ability to write clear and concise internal and external communications and recommendations to Senior Management.

Professional certifications (e.g. CFE, CFCS, CKM, IGP) are considered an asset.

Expert knowledge of the following software systems:

Microsoft Office (Word, Excel, PowerPoint) & Share Point

Working knowledge of the following applications:

Visio,Adobe suite, Vyond

What’s in it for you?

A rewarding career path with diverse opportunities for professional development

An organization committed to making a difference in our communities – for you and our customers.

A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.


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Manager, Fraud Governance