Solutions Engineering Lead, Fraud

Solutions Engineering Lead, Fraud page is loaded## Solutions Engineering Lead, Fraud locations:
Toronto time type:
Full time posted on:
Posted 30+ Days Agojob requisition :
REQ-1946
** Solutions Engineering Lead, Fraud Product
** At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

The Solutions Engineering Lead, Fraud Product—reporting to the Leader, Solutions Engineering —will play a crucial role in the success of Interac’s products. As a subject matter expert, they will offer expertise in enabling cross-product use cases and driving greater user volumes.
** You’ll be responsible for:
*** Bridging product, business development and client relations, the solutions engineering lead articulates the client use-cases, value propositions and solution models to demonstrate the value of Interac products to clients and supports revenue growth.
* Proactively identifying growth opportunities for future sales, delivering product demos and presentations, and documenting business requirements in collaboration with client relationship leads.
* Cross-collaborating with internal stakeholders, addressing client needs and improving client satisfaction.
* Aggregating and sharing client feedback with product squads and advocate for squads to address feedback.
* Leveraging depth of knowledge on product technical specs to support the client team with Requests for Proposal (RFPs).
* Driving the solutioning phase of sales journey by pitching the product and cross-product (payments and verification) use cases to address client requirements.
* Engaging in discovery sessions to explore opportunities and support crafting solution proposals and artifacts.
* Providing detailed pre-sales and post-integration consultation and API integration support as required.
* Collaborating with stakeholders to define, document, implement and improve internal processes.
* Providing technical escalation management including answering questions and resolving ambiguities/issues by maintaining relationships with business, product, technology and partner teams.
* Supporting multiple partner integration projects as a subject matter expert and facilitating continuity for client journey from initial product exploration and pre-sales consultation through delivery and post integration usage.
* Advocating for customers, conveying valuable perspectives to both product and marketing teams supporting product prioritization, enhancements and roadmap.
* Staying informed about industry trends, tech advancements, regulations, and competitive landscape to identify opportunities and threats, and provide strategic recommendations to existing and potential customers.
* Supporting proof of concepts (POCs), tech trials and offering feedback.
* Creating documentation and training to educate internal and external stakeholders.
** You bring:
*** Bachelor’s degree in business, engineering, or related field.
* Previous experience in the Payments industry, specifically fraud products - considered an asset.
* Proficiency in analyzing, writing, and maintaining documentation.
* Proficiency in APIs and technical integration methodologies.
* Excellent presentation and problem-solving skills.
* Hands-on experience as a Solutions Engineer with the ability to provide technical consulting/support.
* Experience multi-tasking while prioritizing and meeting deadlines.
* Experience working in an Agile environment.
* The ability to work well with cross-functional teams, build relationships, and foster a collaborative environment.
* Confidence in your ability to communicate detailed information in an impactful way.
* A demonstrated track record of driving continuous improvement initiatives.
* Eligibility to work for Interac Corp. in Canada in a full-time capacity.
* Interac requires employees to complete a background check that is completed…