Digital Technician; IT Service Desk Agent
Job in
Toronto, Ontario, M5A, Canada
Listing for:
University Health Network
Full Time
position
Listed on 2026-01-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 61249 - 91864 CAD Yearly
CAD
61249.00
91864.00
YEAR
Job Description & How to Apply Below
Position: Digital Technician (IT Service Desk Agent)
Company Description
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Job Description
Union: Non-Union
Number of Vacancies: 3
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: UHN Digital
Reports to: Service Desk Manager
Salary Range: $61,249 - $91,864 per annum
Hours: hours per week
Shifts: 24/7 rotation
Status: Permanent Full-Time
Closing Date: January 12, 2026
Position Summary
UHN Digital delivers information management and technology services for the entire organization and is responsible for assisting UHN staff and students in transforming lives and communities.
UHN has transitioned its outsourced service desk to an insourced service model. The IT Service Desk Agent will be responsible for supporting TeamUHN as part of a 24/7/365 team. The successful candidate should have excellent interpersonal and conflict management skills and have a proven dedication to customer service excellence.
Duties
Provide first level technical support through phone, email and chat to resolve end user issues and support requestsTroubleshoot and diagnose end user issues and document details in Service NowFollow standard operating procedures through use of knowledge articlesProvide support for PC/MAC, laptops, printers, cell phones, tablets/iPadsSupport end users in applications such as Microsoft Office, VPN, Citrix, MDM and a variety of clinical/business applicationsProactively recognize potential Major IncidentsDocument all steps performed in Service Now and ensure all fields are completed with accuracyProvide timely updates to end users, resolver groups, and managementFlag knowledge articles for changes/updates, where appropriateComplete any additional ad hoc tasks assignedWorks in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely mannerQualifications
At minimum, completion of a 2 year community college program in computer Science/Information Technology or recognized equivalent requiredMinimum of 2-3-years experience working in an IT Support/Service Desk - Must haveAll candidates will have to be shift flexibleShift work is required including nights, weekends, and/or holidaysExcellent interpersonal and written communication skillsUnderstanding of Active Directory to unlock and reset passwordsKnowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote usersAbility to troubleshoot and resolve email issues, specifically MS OutlookActive Directory knowledge (managing user accounts throughout their lifecycle, groups and OU management)Detailed orientated, process focused, self-motivated and the ability to multitaskCommunicates in a clear and concise manner, both written and verbalSelf-motivated team playerAbility to operate a personal computer and working knowledge of Windows 10/11, Microsoft Office and OutlookITIL v3/4 foundation Certification is an assetAdditional Information
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
