Technical Writer II TELUS Health

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Jobs by Category:
Health

Job Function:
Health Solutions

Status:
Full Time

Schedule:

Regular

The TELUS Health Pharmacy team is a dynamic cross-functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry – even patients!

As a Technical Writer II you’ll collaborate with our product team to develop product documentation for our software including but not limited to release notes, feature and user guides and technical documentation that will be leveraged by internal and external stakeholders. We are seeking a curious, independent and experienced individual who can work easily in a matrix organization to develop and execute on initiatives that support present and future product needs.

What you’ll do:

• Collaborate with product managers, business analysts, product owners and development in order to research, plan, write, edit, update and maintain product documentation for our software products
• Contribute to and follow the documentation processes, standards, templates and style guides
• Contribute to the creation of effort estimates for new documentation needs
• Ensure accuracy and appropriate terminology
• Deliver according to project plans and commitments
• Ensure commitments to customers are met in a timely manner

What you’ll bring:

• Experience writing software technical documentation for a variety of audiences, including end users and regulatory audiences
• Ability to manage multiple projects, assess priorities, and adapt to changing requirements, scope, and schedules
• Ability to contribute to the creation of estimates for information development work
• Goal-oriented self-starter with the ability to work independently
• Strong commitment to producing quality work
• Knowledge of content authoring tools and the structure and content of the English language, including the rules of composition and grammar

Great to haves:

• Bilingual (French/English) is an asset
• Pharmacy, Pharma, Healthcare software experience is an asset

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will most of the time as part of this position's main responsibilities given its national scope.

Salary Range: $58,000-$88,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on…