IT Specialist

Overview

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Clio is more than just a tech company – we are a global leader transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We’re looking for an Intermediate IT Services Specialist with a passion for technology, an eye for detail, and extensive experience in IT support and asset management. In this role, you’ll be a crucial contributor to our IT operations, managing the entire lifecycle of support tickets, refining processes for efficiency, and leading technical best practices. If you’re a proactive problem-solver who thrives in fast-paced, dynamic environments, Clio would love to hear from you!

Location: Hybrid, based out of our Toronto office. You will be expected to be in the office minimum two days per week for our Anchor Days.

The IT team’s mission is foundational to how we get work done ’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all. We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees precious time.

By supporting Clio, we find ways for them to spend more time helping our customers.

• Providing world-class IT support to Clio employees globally, managing inbound tickets from submission to resolution.
• Documenting troubleshooting steps in detail and communicating solutions clearly to end users.
• Supporting the onboarding process for new employees, managing access to systems, applications, and various technologies.
• Maintaining an accurate and up-to-date hardware inventory using asset management tools, ensuring smooth asset lifecycle management.
• Managing procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors.
• Prioritizing IT security protocols and collaborating with the team to support a zero-trust environment through tools like Okta.
• Analyzing IT processes and procedures to identify and implement changes that improve efficiency for the team.
• Supporting and configuring macOS, iOS, and Windows systems in an environment with 2500+ endpoints.
• Developing and maintaining documentation to standardize IT processes and improve team efficiency.
• Managing small to medium-sized projects, ensuring they meet timelines, deliverables, and scope.
• Keeping current with technological advancements, sharing knowledge, and fostering a culture of continual learning and improvement within the team.

• 2–5 years of hands‑on experience in IT support or related roles.
• Experience managing inbound tickets from submission to resolution, ensuring timely responses and thorough follow‑up.
• Skill in recording troubleshooting steps and communicating solutions clearly to end users.
• Ability to review IT processes and contribute ideas that help improve team efficiency and workflow.
• Experience using Kandji and Intune with a foundational understanding of mobile device management (MDM) on macOS and Windows platforms.
• Experience working in IT environments with 2500+ endpoints.
• Solid working knowledge of macOS, iOS, and Windows systems.
• Experience with core SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1
  
  Password, Salesforce, GSuite, and Git Hub, and can provide basic user support and troubleshooting.
• Enthusiastic about learning new technologies and staying updated on IT developments.
• Strong communication skills, able to explain technical concepts clearly to diverse audiences.
• Exposure to managing or coordinating small to medium-sized IT projects, working to meet deadlines and project goals.
• Hands‑on experience with Okta or a similar single sign‑on (SSO) platform, supporting identity and access management tasks.

• Competitive, equitable salary with top‑tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local Clio employees (Vancouver, Calgary,…