Software – Chief Technology Officer

Software Company – Chief Technology Officer, Toronto

About the company

Our client is a North American leader in its market segment that is continuing to experience explosive growth. The company has experienced an average 59% annual growth over the last 3 years, and is on pace to double in the next 18 – 24 months. The company has been recognized by Deloitte for multiple years as one of the fastest growing technology companies in Canada and North America.

As part of its growth plan, the company is refocusing its executive leadership group and is seeking to add another technology leader at the executive level to the team, as the CTO or EVP Engineering (depending on the candidate).

Based in the Greater Toronto Area, the company is taking its highly successful SaaS model and will continue to push innovation and transformation further into its market through mobile customer experience applications and business intelligence.

Position Scope

Broadly, the objective of this role is to cultivate an environment that attracts, deploys, and retains the human and other resources required to effectively develop, deliver, and support our client’s transition to new business models, while meeting the business strategy and goals for profitable growth.

Reporting to the CEO, this executive position is responsible for providing leadership in all activities related to the development and delivery of the company’s technology from software design, software development, quality assurance, release, enhancement, and implementation. The successful candidate will assume responsibility for the development, QA and IT groups which are split between onshore and offshore teams, totaling more than 120 professionals.

Responsibilities

• Recognize and develop trends in mobile and SaaS technology delivery to aid in enhancing the technology roadmap and corporate vision.
• Contribute to overall technical vision and architecture of the company products.
• Own all aspects of the solution service delivery. Collaborate with product management and sales organizations to prioritize product roadmap.
• Collaborate with the Executive Team to identify potential acquisitions and 3rd party partnerships. Lead the successful integration of acquired or 3rd party technologies.
• Provide technology and SaaS platform subject matter expertise.
• Develop and communicate long-term technology vision and scalable technical architecture.
• Deliver technologies and solutions on schedule, within budget, while meeting high-quality standards.
• Manage operational issues systematically and ensure customers and internal teams receive an outstanding service level from the development organization. Anticipate roadblocks, diagnose problems and create effective solutions.
• Optimize development and QA costs over time and scope by applying a disciplined, quantifiable approach to the definition, development, testing, and maintenance of the software architecture and its code.

Key Performance Deliverables

In light of the identified responsibilities, the following are specific deliverables that the position is designed to achieve.

• Cycle time excellence and on-time product delivery to market.
• Quality of Service and customer satisfaction.
• Retention and recruiting.
• Employee satisfaction and motivation.
• Development of staff e.g. Goals completed, performance reviews completed etc.
• Functionality and performance of the system and applications.
• Budget management as well as technology cost.
• Responsiveness e.g. to technology advances, consumer behavior trends.
• Achievement of overall corporate goals.

Competency Profile

The following competencies define the role of Executive Technology Leader :

• Role Expertise :
  Demonstrates critical technical or professional knowledge / skills related to the role.
• Planning & Objective Setting :
  Systematic in approach to work, producing action plans with clear objectives.
• Team Skills :
  Helps to create a sense of team spirit and harmonious relations through cooperation and support.
• People Management :
  Establishes and communicates clear priorities and sense of direction.
• Developing & Coaching Others :
  Accurately assesses strengths and development needs of employees.
• Customer / Client Orientation :
  Strive…