Senior Director, Business Information Technology; BIT

Position: Senior Director, Business Information Technology (BIT)

Senior Director, Business Information Technology (BIT)

Posted Monday, November 10, 2025 | Expires Monday, January 5, 2026

The Opportunity

McElhanney is building the future of community infrastructure powered by innovation, data, and a people‑first mindset. As a 100% employee‑owned company with over a century of experience, we are leading Canada’s insights‑enabled engineering consulting landscape. We are seeking a forward‑thinking, customer‑service‑driven leader to guide a team of ~40 IT professionals across British Columbia and Alberta.

What You’ll Do Stakeholder Engagement

• Serve as a strategic business partner to internal stakeholders and ensure service alignment with business needs.
• Actively gather feedback to drive service improvements and increase user satisfaction.
• Champion a customer‑focused, service‑oriented mindset across all IT operations.
• Drive collaboration and role clarity with IT‑adjacent functions (e.g. digital innovation team within operations).
• Oversee strategic relationships with external IT vendors and service providers, ensuring compliance with SLAs and successful delivery of contracted services.

Leading Operational Excellence and Service Delivery

• Develop and execute multi‑year strategies and roadmaps to improve service delivery quality and efficiency.
• Ensure alignment of operations with broader organizational objectives and digital transformation goals.
• Drive the optimization of core IT processes such as release management, disaster recovery / incident response protocols, and business continuity planning.

Team Leadership and Development

• Develop leaders within the BIT team by providing active guidance, mentorship and coaching.
• Foster a culture of collaboration, accountability, continuous learning, and innovation across service delivery teams.

Risk Management and Governance

• Oversee the identification and mitigation of cybersecurity and IT service delivery risks.
• Manage the relationship with cybersecurity consultants and managed security service providers.
• Ensure alignment with industry frameworks and regulatory standards (e.g. ITIL, ISO, COBIT, NIST) to safeguard enterprise systems and data.

Performance Monitoring and Financial Management

• Lead annual operating and capital budget planning for IT services.
• Monitor expenditures and optimize resource allocation to ensure sustainable, high‑impact service delivery.
• Define and monitor KPIs to assess the effectiveness of IT services.
• Deliver insights and reporting that supports data‑informed decision‑making.

What You’ll Bring

• Proven senior leadership experience in managing cross‑functional IT teams within complex, multi‑site organizations.
• Demonstrable examples of successful IT service improvement initiatives, contributions to enterprise technology strategy, and management of large capex / opex budgets.
• Ability to articulate and summarize technical concepts across all levels (e.g. staff members, Executive Committee, Board).
• Bachelor’s degree in computer science, information technology, business administration or a related field.
• Relevant certifications:

• ITIL (IT service management frameworks)
• COBIT Foundation certification
• TOGAF (The Open Group Architecture Framework)
• CompTIA IT Fundamentals or (ISC)² CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• PMP (Project Management Professional)
• Microsoft Azure (Developer, Administrator, Engineer, Data Scientist, Database Administrator, Dev Ops, etc.)

Compensation and Benefits

The salary range for this position is $170,000 to $190,000 per annum. In addition to a competitive salary, McElhanney offers:

• Opportunity to become a shareholder in an employee‑owned company.
• Flexible work hours to accommodate your lifestyle.
• Great benefits, including extended health and dental coverage, healthcare spending account, and RRSP matching.
• Relocation assistance if applicable.
• Maternity leave top‑up and parental leave top‑up.
• Participation in our generous Performance Bonus Plan.
• Employee and Family assistance program, which offers 24/7 support for all employees and their families online or over the phone.
• Continuous support for your professional development and growth.

Application Instructions

Include an updated resume and a cover letter addressing the following:

• Your motivation for applying, highlighting what specifically attracts you to the role.
• How your unique blend of skills and experiences would enable you to make a significant impact at McElhanney.

Final date to receive applications:
January 4, 2026, 8:59 PM PST. Only shortlisted candidates will be contacted.

Our Commitment to Equity, Diversity, and Inclusion

McElhanney celebrates diversity, equity, and inclusion. We welcome applications from all backgrounds and encourage you to apply even if you don’t meet every requirement.

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