Senior Capacity and Analytics Specialist

Job Description

RBC offers an exciting role as a Senior Capacity and Analytics Specialist. In this role you will provide business and technical expertise for the analytics process, tools and applications for a business function or business unit. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

This role is responsible for regularly producing meaningful performance insights through analyzing data to inform capacity planning, resource allocation, and process improvements within HR Operations.

• Recommending appropriate performance measures to be produced including lifts, efficiencies, confidence intervals, and other statistical metrics.
• Analyzing and processing data, building and maintaining models and report templates, and developing dynamic, data‑driven solutions.
• Providing HR Operations leaders with detailed, actionable reports documenting the findings from data processing and data analysis.
• Consulting on using business intelligence data for predictive analytics and facilitating implementation of new tools.

Must have:

• Detail‑oriented, organized, and proactive in identifying potential capacity risks/performance issues.
• Strong analytical and quantitative skills to interpret complex data and translate into actionable insights.
• Experience in building and maintaining capacity and workforce planning models to forecast volumes, resource utilization and workload distribution.
• Knowledge of statistical analysis, trend forecasting and scenario modelling to support data‑driven decisions.
• Ability to design and automate Service Now reports and dashboards to track KPIs, SLAs and other operational metrics.
• Understanding of workflow management tools (SN) and how operational data can inform capacity planning.
• Strong written and verbal communication skills to present analytical findings and recommendations.
• Ability to effectively partner and influence HR leaders to align on actions to drive performance goals.
• Skilled at preparing management reports and executive summaries that clearly convey operational performance and trends.
• Continuous improvement mindset with focus on accuracy, efficiency and business impact.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• A world‑class training program in financial services.
• Opportunities to do challenging work.

Address: 20 KING ST W:

TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: HUMAN RESOURCES & BMCC

Job Type: Regular

Pay Type: Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity lified applicants may be contacted to review their resume in more detail.