Business Analysis Specialist; Salesforce Specialist

Business Analysis Specialist (Salesforce Specialist)

Join to apply for the Business Analysis Specialist (Salesforce Specialist) role at Scotiabank.

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Large‑scale enterprise‑wide project to accelerate personalization capabilities across our stack (targeted propensity‑driven lists, offer journey orchestration). This role will be sitting within the Engineering function of an agile Project Squad, helping identify business needs and translating them into technical solutions across multiple stakeholders.

• In partnership with Technology Delivery and Product partners, lead the backlog refinement, execution and delivery through effective story grooming, UAT planning, technical and business knowledge and stakeholder management.
• Facilitate offer lifecycle management and GTM requirements gathering and design sessions with multiple stakeholders to extract requirements and turn them into use cases, business rules, user stories, sequence diagrams and process flows.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Improve systems by studying current practices; designing modifications.
• Recommend controls by identifying problems; writing improved procedures.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintain system protocols by writing and updating procedures.
• Direct day‑to‑day activities in a manner consistent with our risk culture and the relevant risk appetite statement and limits and communicate it throughout the team.
• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to risk and compliance.

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• 5+ years of previous experience as a Business Analyst, experience in large enterprise organizations, FI preferred with a focus on Salesforce Loyalty Cloud.
• 1-2+ years of experience with planning/analysis of business requirements for system changes and enhancement.
• Experience working cross‑functionally with a variety of end‑users.
• Good to have – Experience with Personalization/Digital/GTM/offers.
• Good to have – Experience with Jira/Confluence.
• Excellent written, presentation, and verbal communication skills to work well with technical peers and business stakeholders at different levels within the organization.
• Excellent interpersonal skills to collaborate and work closely with external vendors.
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.
• Ability to work as part of a team, as well as work independently or with minimal direction.
• Good time management and organizational skills to effectively manage high‑scale project.

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem – Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement – No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s):
Canada :
Ontario :
Toronto

Scotiaban…