Ecommerce Product Operations Specialist

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Salary Range

$62,000.00 - $86,000.00 / year

About the salary range: We’re committed to being open and fair about pay. The range shown reflects what we typically offer for this type of role. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

Location: Toronto
Address: 100 Queens Quay East Toronto, Ontario M5E 1V3 Canada
Job Title: Ecommerce Product Operations Specialist

We’re looking for an Ecommerce Product Operations Specialist to help shape how customers experience our products online. You’ll be responsible for ensuring the accuracy, structure, and consistency of our product catalog across eCommerce platforms delivering a high-quality, well-organized assortment that supports both customer experience and business goals. This role sits at the intersection of data, tools, and creativity: you’ll manage product information workflows, own catalog-related systems, and collaborate closely with cross-functional teams to keep everything running efficiently.

Success in this role is measured by catalog accuracy, process reliability, and the seamless presentation of products across our online channels.

• Product Data Management & Catalog Excellence
  • Ensure the catalog is accurate, consistent, and complete across all systems and touchpoints.
  • Maintain product listings with correct descriptions, imagery, specifications, and pricing.
  • Oversee product structure and attributes to ensure clarity and usability.
  • Conduct regular catalog audits to detect and correct data inconsistencies or missing information.
  • Coordinate with Category Management, CGAgency and Content teams to ensure product data is launch-ready.
• Process Improvement & Cross-Team Enablement
  • Drive operational efficiency and ensure smooth collaboration across digital functions.
  • Streamline catalog workflows, documentation, and data governance processes.
  • Support testing and rollout of new catalog or product-related functionalities.
  • Collaborate with UX, Product, and Development teams to ensure accurate data and asset readiness for new features or site updates.
  • Identify and communicate operational or system gaps impacting product presentation and recommend solutions.
• Catalog Tools Ownership:
  Cloudinary & Salsify
  • Manage and evolve catalog tools to support scalable, high-quality product operations.
  • Oversee daily use and optimization of Cloudinary and Salsify for product content management.
  • Define operational requirements and improvements to enhance efficiency.
  • Ensure proper integration with Shopify and Salesforce Commerce Cloud.
  • Recommend automation or process enhancements to improve catalog scalability and reliability.

• 3–5 years’ experience in eCommerce operations, digital merchandising, or product catalog management.
• Hands‑on experience with Shopify and Salesforce Commerce Cloud.
• Familiarity with Cloudinary, Salsify, or similar PIM/DAM systems.
• Strong understanding of product data structure, categorization, and digital asset management.
• Excellent attention to detail and ability to spot inconsistencies in product information, naming, or presentation.
• A strong sense of fashion and product presentation — you understand color coordination, materials, textures, and how they translate online.
• Able to balance data accuracy with brand aesthetics, ensuring the catalog not only works well but also looks right.
• Collaborative, proactive, and comfortable working across technical, creative, and commercial teams.
• Strong communication and problem-solving skills, with a structured, solution-oriented mindset.

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognition and rewards via Goose Rewards & ICON Rewards.
• Being part of…