IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.
TITLE:
Systems Engineer
DEPARTMENT: TS Operations
REPORTING TO:
Branch Operations Manager
OFFICE
LOCATION:
Toronto, CA
ROLE TYPE:
In-office/On-Site, Full-time
Overview of the Team
As part of the Operations team, you will work directly with your Systems Engineer peers, Project Managers, Customer Success Managers, Account Managers, and report to the Branch Operations Manager, Canada.
Role Overview:
You will provide core installation services and front-line technical support for IPC’s advanced server/network & cloud-based communication products in a fast-paced and demanding environment servicing the financial community. A flexible work schedule is a requirement, including some travel, an on-call schedule, and a commitment to working some nights and weekends to meet our customers’ needs. Customer site visits and dispatches are common events.
You will have clear & measured goals and support from your peers and Branch Operations Manager.
How You Will Make an Impact:
You will often work directly with our customers to ensure reported service events are resolved within our service level targets and have primary front-line involvement throughout the lifecycle of projects, moves/add/changes, and other important efforts. You will also work closely with advanced service engineers to create statements of work for approval and get to the root cause of service events. You will take ownership of tasks and deliverables and see them through to the end.
Essential Skills and Experience to be Successful in this Role:
- Voice packetization
- Voice quality
- Bandwidth
- Traffic convergence issues
- VoIP standardization and protocol-Network assessment
Desired
Skills and Experience:
Any IT Certifications in the following areas is beneficial:
What’s in It for You?
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
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