IT Ops Specialist​/Kubernetes Operational Support

Position: IT Ops Specialist / Kubernetes Operational Support

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Technology Solutions

Pay Details

$96,900 - $136,800 CAD

Job Description

In this role, you'll join a team to provide 24/7 operational support of our Kubernetes (GKE/AKS/Kubernetes) environment, focusing on operational support and optimizing its health and performance. Your expertise in Kubernetes (GKE/AKS) will be crucial, as you'll oversee the management and security of our containerized applications. This includes ensuring efficient resource allocation and adherence to best practices for container deployments. Additionally, your secondary responsibilities include supporting the availability and performance of the entire GCP (Google Cloud Platform) Cloud environment at a platform level, proactively identifying and resolving any potential issues.

Responsibilities

• Familiarity with ITIL processes (incident, change, and problem management) and availability for off-hours support.
• Drive root cause analysis on repeatable incidents to help prevent issues in the future.
• Provide operational consultancy for future-state technologies.
• Stay up to date with emerging security threats and industry best practices related to container security and cloud-native technologies.
• Responsible for DEV to PROD GCP Cloud Containers/PaaS/IaaS etc. support and processes.
• Critical thinker with strong research and analytics skills.

Mandatory Technical Skills

• 3+ years of experience supporting container technologies such as Kubernetes, GKE, AKS, Docker, Podman.
• Experience implementing Kubernetes technologies such as network policies, service mesh, certificate manager, ingress controllers.
• Strong understanding of Kubernetes resource types (cluster roles, services, deployments).
• Experience developing Helm Charts.
• Familiarity with Cloud PaaS services such as Google Cloud Run, GKE Autopilot, Anthos Service Mesh.
• Experience using IaC tools such as Terraform.
• Understanding of PKI within cloud environment.
• Strong fundamental knowledge of OS (RHEL, Ubuntu).
• Knowledge of monitoring tools such as Dynatrace, Datadog.

GCP Cloud Environment Specifics

• Experience supporting GCP services such as GKE, GCS, Dataflow, Big Query, Cloud SQL, Redis, Cassandra, Big Table, Cloud Filestore, Apigee, Kafka.
• Knowledge with OS technologies (Red Hat Linux, Windows).
• Experience developing CI/CD pipelines using Git Hub Actions, Jenkins.
• Experience in compliance policies/scripts using Google Org Policy, Aquasec, Wiz.
• Strong understanding of network security principles.
• Knowledge of scripting languages and tools such as Python, JavaScript, Power Shell, Bash.

Experience & Education

• Undergraduate degree or Technical Certificate.
• Graduate degree preferred.
• 7+ years relevant experience.

Employee / Team

• Work effectively as a team, supporting other members in resolving critical service issues.
• Prioritize and manage own workload to deliver quality results and meet timelines.
• Support a positive work environment promoting service to the business, quality, innovation and teamwork.
• Participate in knowledge transfer within the team and business units.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking

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