Solution Manager

Solution Manager at Manulife

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The Solution Manager will play a critical role in designing, developing, and optimizing our travel and expense management technology. This role requires a deep understanding of workflow and process architecture, coupled with a strong software engineering background, database skills, and proven leadership skills, to deliver efficient and user‑friendly solutions that meet the needs of our clients.

• Define and communicate the solution vision and strategy for the employee expense management platform.
• Develop and maintain the technical product roadmap, ensuring alignment with business goals and customer needs.
• Work with business partners to prioritize and manage the product backlog, working closely with development teams to deliver high‑quality features and improvements.
• Workflow and Process Architecture: design and optimize workflows and processes to improve the efficiency and effectiveness of the expense management system.
• Work closely with collaborators to collect needs and translate them into functional specifications and user stories.
• Evaluate current processes and see opportunities for automation and improvement.
• Work closely with cross‑functional teams, including developers, QA, and business partners to ensure successful product delivery.
• Facilitate communication between technical and non‑technical collaborators, ensuring a clear understanding of product features and capabilities.
• Report solution updates and progress to senior management and other collaborators.
• Offer technical mentorship and support to development teams, ensuring alignment with architectural standards.
• Stay up‑to‑date with industry trends and new technologies that can be brought to bear in the travel and expense management platform.
• Evaluate and integrate third‑party solutions and tools as needed to improve product capabilities.
• Engage with customers to understand their needs and gather feedback to inform product development.
• Ensure the product delivers a seamless and intuitive user experience for end‑users managing expenses and reimbursements.

• 3 years of experience in product ownership or management, with a focus on workflow and process architecture in an enterprise organization environment.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.
• Knowledge of modern technology stacks, particularly within the Azure ecosystem, microservices using Azure Kubernetes Service (AKS), SQL Server, Python, and automation tools such as Azure Data Factory.
• Demonstrated proficiency in enterprise‑level technologies, such as ERP systems, SaaS solutions, and APIs, with a focus on using these tools for efficient product development and integration.
• Experience integrating complex systems, particularly in HR and Finance environments, ensuring seamless data flow and process efficiency across platforms.

• Strong understanding of agile methodologies and experience working in agile development environments.
• Excellent analytical, problem‑solving, and decision‑making skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Familiarity with tools such as Informatica and CA Workload Automation would be an asset.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in crafting the future you want to see!

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are…