Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly‑owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives.
Our customers have named our EQ Bank digital platform one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.
The Manager, AI Enablement Operations is responsible for running the operational engine of the bank’s AI program. This role ensures that AI platforms, training, communications, and adoption programs work in practice, not just on paper.
The role sits within the AI Centre of Enablement (AICoE) and acts as the execution layer between AI strategy, governance, and the business. While senior leadership sets direction and risk posture, this role ensures the organisation can actually use AI day to day.
This includes owning the AI Champions program, AI training pathways, enterprise AI communications, and the operational enablement of platforms such as M365 Copilot and Microsoft Foundry.
The Core Responsibilities! >- Own the White, Blue, and Black Belt AI pathways
- Build and manage certifications, completion tracking, and reporting
- Coordinate training content, learning sessions, and follow‑up communications
- Partner with HR and the AICoE to embed AI capability into the workforce
- Run all AICoE communications channels, including updates, showcases, and announcements
- Build and maintain executive, leadership, and enterprise AI presentation decks
- Ensure employees understand what AI tools are available, how to use them, and what is approved
- Act as the operational owner for M365 Copilot and Microsoft Foundry enablement
- Coordinate with Cloud Ops, Security, Git Hub, and Microsoft on:
Licensing and access, Platform readiness, Changes, issues, and escalations - Ensure AI platforms are usable, supported, and aligned to governance requirements
- Track training completion, Champions activity, tool usage, and engagement
- Maintain dashboards and operational reporting for the AICoE
- Identify adoption gaps and work with leaders to close them
- AI Champions are active and visible in every business unit
- Employees move through clear AI learning pathways
- Copilot and Foundry access is well managed and predictable
- AI communications are regular, clear, and trusted
- Leadership is not pulled into day‑to‑day enablement or platform issues
- Experience and Profile
- Strong program or operations leadership experience in technology, digital, or enterprise platforms
- Comfortable working across IT, Security, Data, HR, and business teams
- Experience running enterprise enablement, adoption, or platform rollout programs
- Highly organized, execution‑focused, and able to keep multiple work streams moving
- Able to translate strategy into operational delivery
- Bachelor’s degree in business, communications, information systems, or related field
- Minimum 7 years of experience in enablement, platform operations, transformation, or related domains
- Experience in financial services or similar…
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