Branch Technology Specialist

What is the opportunity?

The RBC Dominion Securities Branch located in Toronto is looking for a Branch Technology Specialist to join their team!

The Branch Technology Specialist (BTS) works closely with the branch management team and the branch advisor teams to support technology related needs. These support needs will likely include break/fix issues with technology or applications, installation or replacement of hardware or applications, coordination of training and support for application rollouts and more. As a key resource for the branch, the BTS should build relationships with the branch users, head office partners, branch management and the community of BTSs from across the country.

• Provide technology and hardware support to branch staff, ensure hardware in the branch (monitors, desktops/laptops, phones, printers, etc.) are kept in working condition and replaced when necessary.
• System Access:
  Manage & coordinate system access requests (new, change, remove), new employee onboarding, complete yearly control and application risk audit attestations.
• Support branch users with set up of VPN/Citrix/BYOD Mobility.
• Identify computer hardware, software and telecommunication malfunctions and take action to resolve issues.
• Identify any issues that are not technology related and engage the appropriate team.
• Responsible for branch technology initiatives, including coordinating rollout training schedules, promoting training sessions and national/regional training calls, hardware refresh, etc.
• Liaise with back office to investigate application and technical support issues, provide timely updates to users, following up until resolved, and escalating when necessary. Support branch users with contacting the Helpdesk for issues, open tickets, follow up and possible escalation.
• Reporting support, including review daily and various compliance-related operational reports and projects for errors and/or issues and investigate/escalate accordingly. Support branch management team with various administrative tasks as needed.
• Provide project leads in Business Initiatives with feedback on break/fix issues and data integrity issues.
• Proactive communication with branch staff to assess and support, including walking around to speak with branch staff in person. Participate in monthly technology conference calls and quarterly operation/admin meetings, sharing ideas and providing feedback.
• Periodic ad-hoc training to existing users on basic applications, assist branch users with scheduling training appointments for virtual training.

• Exceptional attention to detail and mature/positive attitude
• Professionalism and ability to manage highly confidential information
• Excellent people skills, ability to manage different personalities
• Exceptional written and verbal communication skills
• Ability to prioritize daily tasks, multi-task, and deal with a variety of personalities (internal & external)
• Ability to quickly shift priorities and deliver results
• A strong interest and understanding of IT

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Critical Thinking, Data Administration, Detail-Oriented, Groupware Administration, Insurance Policies, Insurance Regulatory Law, Office Tools, System Applications, Teamwork, Web-based Facilities and Tools

• Address: ROYAL BANK PLAZA, 200 BAY ST:
  
  TORONTO
• City:
  Toronto
• Country:
  Can…