CMO Maintenance Officer

What is the opportunity?

Reporting to the Team Manager – CMO Maintenance will be responsible for the completion of Cash Management Products maintenances submitted by internal partners, particularly Token requests. This position has global responsibilities and is deadline driven. You will work in a dynamic environment where team work is crucial in order to attain SLA's (service level agreement).

This is a full-time in-office position helping to facilitate the fulfilment of RBC Express Token orders.

• Ensure maintenance requests are attended to as per established SLA (service level agreement) – 95% within 2 business days
• Ensure all information is updated and recorded in SCM (Sales and Contact Management – Microsoft Dynamics)
• Responsible for monitoring various applications (SCM - Microsoft Dynamics, Outlook, Right Fax, RBC Express, Interview Browsers)
• Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and working together to add value to the client
• Share responsibility for complete customer satisfaction both within the Cash Management Operations group and externally with our Service Partners
• Identify gaps and areas of improvement, develop and implement changes to gain efficiency and be more effective. Accept responsibility and ensure problem determination/resolution is handled promptly and efficiently and whenever necessary, assistance/escalation action is taken to resolve issues quickly
• Apply due diligence when completing service requests and conducting investigations, identifying root cause and resolving it

Nice to have:

• Cash Management product knowledge
• Bilingual in French and English

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management

Address: 180 WELLINGTON ST W, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.