Job Description & How to Apply Below
Toronto, Ontario
Duration: 06 Months
Experience
Required:
3-5 Years
Skills & Qualifications
- Desktop Management - Infrastructure Services (IS)
- Thorough knowledge of ITIL Processes
- Experience working with service management tools like Service Now or Remedy
- Ability to configure, administer, and manage workstations including laptops and desktops
- Provide onsite and remote support to end users for technical issues
Skills & Qualifications
- Experience with logistics around receiving and deploying hardware, parts, or peripherals
- Knowledge of audiovisual collaboration and printer support
- Experience providing Tier 3 support to End Users and VIP User support
- Technical support for new product implementation through ICT process
- Experience in inventory and lifecycle management of devices
- Provide support for hardware breakfix including warranty support with vendors
- Handle IMAC requests and desk moves
- Coordinate malware support with SOC and Service Desk EUC Services team
- Travel to other Eastern Canadian locations as required
For immediate consideration please click APPLY to begin the screening process with Alex.
For immediate consideration please click APPLY.
Position Requirements
10+ Years
work experience
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