Technical Support, Coordinator

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Interac Control Centre is currently recruiting a Technical Support, Coordinator for a 12 month contract role. This is a vacant role reporting into the Leader, Interac Control Centre and an opportunity to join a growing team within a great organization that supports growth and professional development.

• Monitoring network performance and system health, identifying and addressing potential issues before they escal…

• Responding promptly to network incidents and outages, ensuring minimal downtime and impact on operations.

• Identifying, reporting, and investigating/escalating potential network incidents.

• Conducting initial triage, including performing an impact assessment of detected events.

• Providing support for network infrastructure, including routers, switches, firewalls, and other network devices.

• Escalating events for further investigation by Level 2 Support teams.

• Collaborating with cross-functional and support teams to resolve complex technical issues.

• Documenting incidents, troubleshooting steps, and resolutions in a clear and concise manner.

• Supporting the incident, change, and problem management processes.

• Developing and maintaining playbooks, KB articles, and process documentation.

• Assisting in the maintenance, tuning, and management of all monitoring and reporting tools.

• Managing chronic, repeat, and aging incidents with proper internal/external escalations.

• Exploring new automation opportunities for any repeated tasks to reduce human touch.

• Supporting and participating in new projects and initiatives.

• Other related tasks as required.

• A degree/diploma from a post-secondary educational program with specialization in Computer Science, Computer Engineering, Information Security Program, or equivalent work experience.

• Minimum of 2-5 years of work experience in Network or Security Operations in a 24x7 environment.

• Strong team player, self‑motivated, highly organized, and able to multi‑task in a fast‑paced, dynamic environment.

• Experience and a good understanding of network environments, both physical and virtual (TCP/IP, Cisco routers/switches, Firewall, VPN, IDS, Load Balancers).

• Knowledge of information systems hardening, i.e., operating systems, network devices, and application security.

• Proficiency with event management tools and network monitoring systems.

• Excellent problem‑solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Familiarity with tools such as Service Now, Jira, Splunk, Zen Oss, Azure, App Dynamics, Elastic Stack.

• Experience working with basic Office Suite (Outlook, MS Teams, SharePoint, etc.)

• Must be willing to work in 24x7 rotating shifts, including holidays & weekends.

• Must have Government of Canada Secret Clearance or be eligible to obtain it.

• Must be eligible to work for Interac Corp. in Canada in a full‑time capacity.

• Relevant certifications (e.g., ITIL, CCNA, CompTIA Network+, CompTIA Security+) are a plus.

The hiringrangefor this position is $58,000-$65,000. The exact amount will depend on factors such as skills, experience, and job‑related knowledge, but Interac’scommitment goes beyond compensation.

Our fixed‑term contract Total Rewards package also includes:

• Employer‑paid benefits coverage for peace of mind
• Flexible hybrid work model for…