Director, Production Application Support

* ** Understanding Requirements** – Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.
* ** People Leadership** – Lead and coach a high performing team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.
* ** Relationship Management** – Work closely with clients and business partners to develop, test, and implement application program. Impact and improve the business by advising application owners on the technology possibilities and requirements.
* ** You can demonstrate experience**:
With over 10+ years of experience running application operations groups and accountable for overseeing the gating, validation, acceptance, and operational management of all applications entering production within Enterprise Operations, including Application Support, Incident Management, SRE and Dev Sec Ops  functions. Responsibilities encompass leading incident response, acting as a point of escalation for production issues, optimizing automated deployments, monitoring system health, and driving continuous improvement initiatives to enhance reliability, scalability, and efficiency.

Strong technical background includes a solid understanding of networking fundamentals, pipeline-integrated security scanning, and compliance tools, as well as AIOps principles for enhancing observability, anomaly detection, and incident resolution through automation and machine learning. Have proven expertise in automating deployments, incident response workflows, and operational tasks using scripting and orchestration, supporting a range of deployment models including cloud, on-prem, and hybrid environments.

Skills extend to monitoring and log management solutions like Kibana, Dynatrace, Splunk, MS App Insights, and Grafana, the role ensures production support readiness, maintains deployment pipelines, and implements automation to reduce manual effort, while fostering effective relationships with internal stakeholders and external partners. Leadership responsibilities include building team capabilities, managing performance, ensuring compliance with CIBC policies and standards, and hiring to align resources with business objectives.

The incumbent collaborates cross-functionally with technology, business, and vendor teams, holds authority to recommend process improvements and manage team operations, and oversees a team of 10–30 staff with an operating budget of $1–2MM. Advanced expertise in application operations, automation, security, CI/CD, monitoring, and leadership is essential. The role operates within a standard office environment and requires 24/7 on-call availability for critical escalations.

Bachelor’s degree in computer science, Engineering, or a related technical field—or equivalent practical experience.
* ** You are a bold and authentic leader.
** You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
* ** You embrace and champion change**. You'll continuously evolve your thinking and the way you work in order to deliver your best.
* ** You're driven by collective success.
** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
* ** Values matter to you**. You bring your real self to work and you live our values - trust, teamwork, and accountability.
* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will make it simple to bring together great…