RQ- Systems Analyst - Senior

Job Title:
Systems Analyst
Work Arrangement

Onsite
Frequent travel required

The Systems Analyst will provide senior-level technical expertise in the design, analysis, implementation, and transition of telephony technology replacement initiatives, primarily supporting public safety and emergency communication environments. The role involves assessing current-state telephony systems, defining remediation plans, supporting implementation, and ensuring operational readiness across multiple sites.

• Provide senior technical expertise for telephony technology replacement and modernization initiatives
• Assess and document current-state telephony infrastructure and prepare remediation plans
• Design and support implementation of telephony solutions across emergency dispatch environments
• Configure, integrate, and support Avaya-based telephony platforms and related infrastructure
• Analyze, troubleshoot, and resolve complex telephony and platform issues
• Lead issues management including identification, mitigation, escalation, and resolution
• Collaborate with architects, analysts, vendors, and development teams on solution design and integration
• Support unit testing, end-to-end testing, and system validation activities
• Develop and maintain technical, operational, and test documentation
• Lead design and implementation of monitoring solutions for telephony platforms
• Coordinate telephony readiness with network and infrastructure projects
• Provide onsite operational support during transition phases, including coordination across multiple facilities

• Strong experience implementing and supporting enterprise telephony systems
• Hands-on experience with:
• Avaya Aura (R10), Communication Manager, Session Manager
• Enterprise Survivable Server (ESS) failover configurations
• Softphone solutions and contact center technologies
• PBX, analog trunking, and legacy telephony systems
• VOIP, SIP, Session Border Controllers (SBC)
• Automatic Call Distribution (ACD)

• Experience integrating telephony with:
• Voice recording solutions
• Dispatch systems
• Third-party vendor platforms

• Knowledge of public safety / emergency communications environments is a strong asset

• Familiarity with:
• Linux and Windows Server (2016/2019)
• Virtual Machines, hyper-converged infrastructure (HCI)
• Active Directory (AD)
• Networking concepts: subnets, VLANs, DNS, IP, VPN
• Security protocols: TLS, SRTP
• PSTN, PBX, NTP, remote desktop

• Basic familiarity with SQL is required

• Experience gathering and documenting technical and operational requirements
• Ability to support detailed project schedules and integrated plans
• Experience working with multiple vendors and cross-functional teams
• Proven ability to meet tight deadlines while managing competing priorities
• Experience supporting large-scale, multi-vendor technology initiatives
• Strong documentation and reporting skills

• Excellent analytical and problem-solving abilities
• Strong verbal and written communication skills
• Proven experience presenting technical updates to both technical and non-technical stakeholders
• Ability to manage expectations and navigate complex stakeholder environments
• Comfortable working in matrix organizations and leading technical discussions