Business Solutions Specialist

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Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The GTEP Site Reliability Engineering and Monitoring Tools Team is looking for an energetic and result-oriented Monitoring Tools Specialist. The role is a key position in the technology team. As a Monitoring Tools Specialist, you will work closely with business stakeholders, architects, testing and technology partners to understand business requirements and drive the integration of monitoring solutions to support the overall GTEP strategy.

We are investing heavily to become the leader in Monitoring Tools and SRE space, and we are launching multiple initiatives to do so. You will help scale, enable, and drive development excellence as our team continues to deliver innovative solutions to Scotia customers.

• Leverage PCM Tools capabilities to proactively detect anomalies, optimize performance, and support root cause analysis.
• Collaborate with application and infrastructure teams to integrate PCM Tools across services and environments.
• Develop Python scripts to automate monitoring tasks, data extraction, and alerting workflows.
• Integrate monitoring tools with CI/CD pipelines and ITSM platforms for streamlined operations.
• Work together with product owners, scrum masters, developers and testing teams (both cross-functional and multi-country teams) to perform gap analysis, observability assessment and monitoring requirements validation.
• Collaborate with multiple technology groups and vendors to ensure that the applications, integrations, infrastructure, and security architectures are designed to meet evolving business requirements.
• Ensure that our deliverables meet standards for reliability, scalability, performance, and availability, and align with the Bank’s Technology roadmap.
• Propose technical solutions and strategies for major applications and technology initiatives, aligning them to the technology roadmap to support GTEP’s digital plan.
• Work closely with Supervision with other engineering departments on production releases and facilitates resolution on impacts on various projects/enhancements.
• Investigate with Supervision ad‑hoc issues, propose different options, and drive issue resolution.
• Effectively communicate release status and appropriately escalade impediments/risks.
• Coordinate and run planned and unplanned production implementation.
• Contribute to a collaborative team environment by information sharing and team cooperation.
• Be accountable on the execution of day‑to‑day project and task‑oriented work efforts and meeting project expectations for established time, cost and specification definitions.
• Be responsible for providing regular, standardized update for self: velocity, stories completed and project status.
• Build and maintains solid, professional working relationships with peers within the project management and business lines.
• Meet scheduled milestones to ensure project/program objectives are met in a timely manner.
• Work with team to identify roadmap/feature dependencies and impediments.
• Be accountable for tracking the dependencies and impediments and removing them to enable the team: surface, track, escalade.
• Regularly communicate with other scrum teams to ensure tactical story alignment and identifies/tracks dependencies between team.
• Ensure the completion of required forms and processes for Bank-wide release management, including the OR/NIRA process.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• You have 1-5 years of experience with performance monitoring tools (as end‑user, administrator, or technical support). You are familiar with Observability, Network concepts, Cloud solutions, SDLC, Continuous Integration and Continuous Delivery (Scotiabank experience considered a plus).
• Thirst to go from zero to hero on Dynatrace and Splunk implementation, support and administration.
• Understanding of SRE concepts and how Observability Tools can improve to the overall success of resilience…