Application Support Analyst

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

• You have a Bachelors’ Degree or equivalent experience in a related field such as Computer Science, Engineering, or Information Systems.
• 3-5 years’ experience in enterprise application support.
• 1 year experience with relational databases (e.g., Oracle/Postgres), including performance optimization.
• Familiarity in working on Unix-based operating systems.
• 1 year experience with support and tuning of distributed enterprise applications, such as Python.
• Experience supporting and operating Cloud environments, e.g., AWS.
• Customer-focused, flexible and comfortable collaborating in a fast-paced global environment.
• Ability to quickly learn and apply new technologies.
• Excellent oral/written communication skills.

• AWS certification or Azure/GCP.
• 1 year experience with support and tuning of distributed enterprise applications, such as Java and C#.
• CI/CD experience such as Maven, Subversion and Bamboo and deployment automation pipelines.
• Knowledge of Windows, UNIX (Solaris, Linux), basic networking.
• Strong listening, questioning and analytic skills.

CAD $85,000 - CAD $105,000

This position is not for an existing vacancy; we are building a candidate pool for future opportunities.

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection.

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Tech Ops Application Support IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

• You will analyze, support and maintain strategic bespoke business platforms in a hybrid hosting environment, across AWS Cloud and on-prem.
• Provide engineering support of functional and performance issues on a range of applications.
• Prepare changes, scripting, monitoring and schedule updates to optimize operations.
• Conduct performance analysis and tuning in of application servers, database tiers and infrastructure.
• Participate and collaborate across multi-functional groups in the operational support model.
• Participate in the Operational Excellence strategy, including strategic monitoring and LEAN process improvement.