ServiceNow Architect - Strategic Portfolio Management

• Service Now Project Management & Work spaces
• Service Now Resource Management Submodules
• Service Now Agile Development 2.0
• Performance Analytics

Desired Experience Range 8-10 Years

Location of Requirement Toronto /Winnipeg

Keywords

• Service Now ITSM
• Now Assist
• Now Platform
• Playbook
• Automation
• SPM
• PPM
• Solution Architect

Experience:

8-10 years

• 8-10+ years of experience as a Solution consultant/architect in Service Now working with Enterprise and Strategic Customers
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
• Ability to Develop a comprehensive thought leadership strategy with Service Now at the core and aligned with Business objectives and Industry trends
• Lead Service Now workshops to determine customers' requirements and create use cases, product demonstrations to align our solution with customer needs.
• Conduct research to identify topics that resonate with the Customers and thereby develop opportunities
• Lead Service Now development team as per sprint timeline, Solution Demo & Deployment as per Sprint schedule
• Lead the team on end-to-end deployment
• Answer technical questions from customers, channel partners and Service Now colleagues

• Service Now in-depth product knowledge is required
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
• Create detailed technical designs that align with the client's short- and long-term needs and leverage the capabilities of the Service Now platform and integrate with third-party technologies effectively.
• Bring thought-leadership within project team which can create certainty in the solution when there is client ambiguity and lead the client to informed architectural sound solutions.
• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions & workshops, shared understanding, and building a bridge between disparate organizations through technical expertise and leadership

• Experience in Solution Architecture and Service Now Product experience
• Lead the Development within Sprint Timeline
• Experience in cross functional & cross geography team i.e. Onshore, Nearshore and Offshore
• Contribute to development team as when required, create solution collaterals, collaborate with account team

• Enterprise Architecture experience with ability to develop solutions