Director of Engineering, Digital Channels

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*** About Manulife Bank Technology Manulife is a leading international financial services provider, helping people make decisions easier and lives better. At Manulife Bank Technology, we are reimagining digital banking in Canada. Our mission is to deliver secure, scalable, and customer-centric platforms that power everyday advisor and banking experiences. We operate with a cloud-first mentality, agile delivery practices, and a commitment to engineering excellence.

We are seeking a transformative engineering leader to join as Director of Engineering, Digital Channels  for our Digital Servicing Agile Release Train (ART), which includes mobile and online banking applications and delivery initiatives supporting our Cards, Deposits, Mortgage and Specialized Lending businesses.

This is a pivotal leadership role for someone who thrives on driving cultural change, building high-performing teams, and delivering innovative solutions. You will be responsible for shaping the engineering culture—modeling modern practices, fostering technical excellence, and inspiring teams to build like top-tier digital bank.
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* Position Responsibilities:

*** Own the engineering strategy for omnichannel capabilities, ensuring tight integration across mobile, online banking, and customer servicing systems.
* Drive execution of strategic omnichannel initiatives aligned to customer experience, revenue growth, and operational efficiency, while managing delivery timelines, dependencies, and risks.
* Analyze customer behavior, journey data, and system performance to find opportunities for optimization, innovation, and continuous improvement across the end-to-end customer lifecycle.
* Lead and scale multi-disciplinary engineering teams across mobile and online/web channels supporting digital servicing and lending, to deliver seamless omnichannel customer experiences across digital and physical touchpoints.
* Champion a modern engineering culture rooted in innovation, accountability, and continuous improvement—drawing inspiration from leading tech organizations
* Drive delivery of pivotal initiatives across retail banking, mortgage and specialized lending, ensuring alignment with business outcomes and customer needs.
* Serve as a hands-on technical leader, guiding architectural decisions, evaluating emerging technologies, and ensuring engineering rigor, scalability, performance, and cost efficiency across all omnichannel platforms.
* Partner closely with Business product, Delivery, Architecture (Bank, Segment), and enterprise teams to translate customer and business needs into scalable, secure, and high-performing omnichannel solutions.
* Own production reliability, technical debt management, and CI/CD pipelines, ensuring high availability, resilience, and rapid, high-quality software delivery across all channels.
* Mentor and develop engineering leaders and talent, building hard-working teams with a strong focus on learning, growth, and succession planning.
* Know the latest omnichannel, retail, and digital commerce trends and guidelines, translating insights into actionable improvements and measurable business impact.
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* Required Qualifications:

*** Proven experience leading engineering teams in banking or financial services, ideally with exposure to digital channels and lending platforms.
* 10+ years of progressive leadership in software engineering, including experience managing managers and senior technical contributors.
* Deep expertise in modern engineering practices—cloud-native development, CI/CD, Dev Ops, test automation, and agile delivery.
* Demonstrated success in driving engineering culture transformation within complex organizations.
* Passion for innovation and experimentation, with a strong understanding of how emerging technologies (e.g., generative AI, edge computing) can be applied to solve…