Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
As a Service Now Solution Architect, you will lead the design, assessment, enhancement, and integration of advanced Service Now solutions for Huron’s clients. You will serve as a trusted advisor, steering strategic engagements and overseeing technical excellence from discovery through delivery. Leveraging your expertise in Service Now and in integrating with enterprise platforms such as Workday and Oracle, you will drive clarity, direction, and innovation in ambiguous and high-impact client environments.
Flexible living locations across the U.S and Canada with travel required for client engagements and team collaboration up to 30%.
Key Responsibilities
Participates in requirements workshops and / or story grooming for a Huron Service Now project
Creates technical designs for stories asrequired
Estimates level of effort for user stories
Executes complex configurations and customizations including scripting, APIs; includes configuration, documentation, unit test case development, and unit testing(REST and SOAP integrations, integration spokes, and custom APIs for sending data from / toService
Nowfrom external systems)
Providesday to daytechnical direction, supportand mentoring to aprojectteam ofsenior developers,developers and testers.
Assistsin complex solutioning with a goal of maintaining OOB functionality to the greatest extent possible
Participates in architectural governanceasrequired
Reviews Team unit test plans to ensure they are comprehensiveand adequately prove required functionality. Ensure test casesare defined for happypath, conditional paths, negative paths, boundary conditions, and edge conditions.
Peertests developer user stories
Peer reviews story implementations for best practicesand ensures OOB functionality isretainedto the greatest extent possible
Coordinates and collaborates with external systemresources to define, implement, test, and deploy integrations
Point of technical contactduring execution of UAT testing
Manages the creationof deploymentdocumentation, scripts, update set packaging,validation, and technical signoff
Executes the production deployment on behalf of the client
Technical lead forinitialhypercareperiod
Required Qualifications
Bachelor’s Degree in Engineering, Computer Science (CS), Information Technology (IT), or other relevant field of study
5+ yearsin a Service Now technical delivery capacity (preferablywith an Elite-level Service Now partner - not in an internal role)
7+ greenfield implementationsof multiple Service Now modules, including "Now Assist" and "AI Agents"
Current Certified System Administrator (CSA) Certification REQUIRED
Current Certified Application Developer (CAD) Certification REQUIRED
2 Certified Implementation Specialist (CIS) Certifications in 2 different product linesREQUIRED
Progressive growth through experienceas a developer and senior developer
Lead technical resource onyour last 2 implementations
Working knowledge of predictive analytics, generative AI, and Agentic AI
Knowledge of virtual agent
Knowledge / Certification / experience with…
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