Senior Platform & Cloud Operations Engineer

Company Description

INDIGO is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

Our Mission is to inspire reading and enrich the lives of book lovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

The Senior Platform & Cloud Operations Engineer will play a pivotal role in shaping the future of Indigo’s digital infrastructure by driving innovation, reliability, and operational excellence across our cloud and SaaS platforms. This role will lead the integration of modern cloud and SaaS solutions, optimise cloud resource usage, and ensure robust observability across systems that power Indigo’s omni-channel experiences.

In close partnership with engineering and technology peers, the Senior Engineer will enable teams through seamless CI/CD tooling, proactive monitoring, and scalable platform administration. As a technical leader within the Digital team, this role will champion a customer-first mindset by delivering resilient systems, empowering teams to self-serve, and ensuring the highest standards of performance and availability across Indigo’s digital ecosystem.

With a forward-looking approach, this role will also contribute to Indigo’s evolving AI strategy—ensuring that infrastructure and platforms are ready to support intelligent automation, data-driven insights, and next-generation customer experiences powered by machine learning and AI-enabled services.

• Uptime and reliability of integrated SaaS platforms
• Azure cost optimization and budget adherence
• Mean time to detect (MTTD) and resolve (MTTR) incidents
• Coverage and responsiveness of monitoring and alerting systems
• CI/CD pipeline success rates and deployment frequency
• Internal team satisfaction with platform support and enablement

• Integrate SaaS applications with existing SaaS and Cloud platforms, leveraging best practices for such things as cost, security, observability and reliability.
• Monitor and optimize Cloud resource usage for performance and cost efficiency.
• Administer New Relic to ensure comprehensive observability, alerting, and team enablement.
• Support CI/CD pipelines in Team City and Octopus Deploy, including troubleshooting and automation.
• Maintain operational excellence across cloud and SaaS platforms.
• Ensure security best practices are observed throughout the build and deployment phase of the SDLC
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Proactively identify and anticipate customer expectations and needs
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

• Enable development and QA teams to self-serve through documentation, tooling, and training.
• Collaborate cross-functionally with product, engineering, and IT teams to align infrastructure with business needs.
• Mentor junior engineers and contribute to a culture of continuous improvement.
• Collaborate with others to drive flexible and…