Senior Platform & Cloud Operations Engineer

Overview

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

Our Mission is to inspire reading and enrich the lives of book lovers. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

WHAT YOU’LL DO:

The Senior Platform & Cloud Operations Engineer will drive Indigo’s digital infrastructure by delivering innovation, reliability, and operational excellence across cloud and SaaS platforms. This role leads the integration of modern cloud and SaaS solutions, optimises cloud resource usage, and ensures robust observability across systems powering Indigo’s omni-channel experiences.

In close partnership with engineering and technology peers, the Senior Engineer enables teams through CI/CD tooling, proactive monitoring, and scalable platform administration. As a technical leader within the Digital team, this role champions a customer-first mindset by delivering resilient systems, enabling teams to self-serve, and upholding high standards of performance and availability across Indigo’s digital ecosystem.

With a forward-looking approach, this role contributes to Indigo’s evolving AI strategy—ensuring that infrastructure and platforms support intelligent automation, data‑driven insights, and next-generation customer experiences powered by machine learning and AI-enabled services.

• Uptime and reliability of integrated SaaS platforms
• Azure cost optimization and budget adherence
• Mean time to detect (MTTD) and resolve (MTTR) incidents
• Coverage and responsiveness of monitoring and alerting systems
• CI/CD pipeline success rates and deployment frequency
• Internal team satisfaction with platform support and enablement

• Integrate SaaS applications with existing SaaS and Cloud platforms, prioritising cost, security, observability and reliability.
• Monitor and optimise cloud resource usage for performance and cost efficiency.
• Administer New Relic to ensure comprehensive observability, alerting, and team enablement.
• Support CI/CD pipelines in Team City and Octopus Deploy, including troubleshooting and automation.
• Maintain operational excellence across cloud and SaaS platforms.
• Ensure security best practices are observed throughout the build and deployment phase of the SDLC.
• Act as an advocate for the customer by placing them at the forefront of design and decision-making.
• Embrace technology that creates high tech and high touch solutions for Indigo’s customers.
• Proactively identify and anticipate customer expectations and needs.
• Challenge the status quo by identifying areas for improvement, diagnosing issues and resolving them.

• Enable development and QA teams to self-serve through documentation, tooling, and training.
• Collaborate cross-functionally with product, engineering, and IT teams to align infrastructure with business needs.
• Mentor junior engineers and contribute to a culture of continuous improvement.
• Collaborate with others to drive flexible and iterative solutions, quickly and easily.
• Share technical knowledge and learn from others.
• Encourage open feedback and diverse points of view.

• Champion a Dev Ops mindset of shared responsibility, automation, and continuous delivery.
• Model Indigo’s beliefs and convey a positive image in all you do.
• Celebrate…