ICare Salesforce Admin

Overview

Reference No: R2841916.

Position Title:

iCare Salesforce Admin. Department:
Patient ENGINEERING Lead. Duration:
Fixed Term Contract End Date December 31, 2026.

Location:

Toronto, ON.

About the Job:
Join the digital engine driving Sanofi’s transformation — where AI, automation, and bold experimentation power faster science and smarter decisions. You will help build the first biopharma company powered by AI ofi is dedicated to improving people’s lives. As a Patient Experience iCare Exchange Snowflake Engineer, you will build and maintain secure, scalable data solutions that support patient services, with a focus on data privacy, security, and healthcare compliance.

You will be responsible for architecting, developing, and optimizing Snowflake-based data solutions to deliver exceptional patient experiences while maintaining the highest standards of data protection and regulatory compliance. The Digital Patient Experience team seeks a Salesforce Admin to maintain and customize the Salesforce CRM platform, manage users and data, ensure security and automation, create reports/dashboards, provide user training, and align the system with business goals, acting as the bridge between technical capabilities and business needs for efficiency.

About Sanofi:
We are an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering growth. We pursue miracles of science to improve people’s lives.

• User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to):
  Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Experience in managing multiple Salesforce Dev, QA and Pre-Prod and Prod environments.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features.
• Configure Data Masking, Single sign on and DKIM keys.
• Configure and manage the Salesforce Managed Packages (Adobe, CRM-Analytics).
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Monitor and improve user adoption, new user and ongoing user training.
• Writing Configuration & Technical documentation.

• Maintain strict adherence to Sanofi Patient Services standards and compliance requirements.
• Ensure all solutions comply with PHI and PII regulations.
• Implement GDPR-compliant data handling, storage, and processing practices.
• Maintain patient data safety and privacy as the highest priority in all technical decisions.
• Participate in compliance audits and implement remediation actions as needed.
• Stay current with healthcare data regulations including HIPAA, GDPR, and other applicable standards.

• Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience with Salesforce Health Cloud or any Salesforce product.
• Trailhead Badges and/or Super Badges.
• Certified Salesforce Administrator and/or Platform App Builder.
• Bachelor’s degree.
• A proactive attitude to platform enhancements.
• Training end users and key stakeholders.
• Communication — collaborate with business and technical stakeholders to design, configure, and implement Salesforce.
• Problem solving — solve business problems using the Salesforce Platform.
• Security management — proactively set up processes to manage and protect customer and business data.
• Data analysis — provide reporting on a regular basis to help users and executives gain insights from Salesforce data.
• Designer’s mindset — create human-centered user experiences in Salesforce.
• Process automation — create, maintain, and enhance automated business processes.