Microsoft Teams Lead

Date d'entrée en fonction : 1 poste à combler dès que possible

Date limite pour présenter sa candidature : 03/26/2026

Adresse : 4100 Gordon Baker Road

Groupe de famille d'emploi :
Technologie

Salaire : $94,600.00 - $

Type de rémunération : Salaire

This is an exciting time to work at BMO, as the Bank responds to a rapidly evolving technology landscape and increasingly sophisticated customer expectations. Rather than react to these changes, BMO is proactively transforming how we do business, and The Engineering and Platforms department plays an important role of making the alignment of business requirements to the right infrastructure solutions a reality.

The Unified Communications Engineering (UCE) team is responsible for leveraging state of the art technology to enable BMO staff to work effectively together anywhere, anytime; and accelerate their business through highly intuitive and integrated communications technology. UCE team is made up of Infrastructure Engineers who have the skills, knowledge and drive to take BMO’s communications infrastructure to the next level.

Reporting to the Director of Unified Communications, the Microsoft Teams Lead is a subject matter expert on Microsoft M365/Teams with primary focus on implementing, supporting, and optimizing Microsoft 365/Teams solutions, focusing on project delivery, technical guidance, performance, and user adoption, involving technical triages, escalation management, mentoring, strategy alignment, governance, and fostering innovation for seamless collaboration. This role oversees the full lifecycle of Microsoft Teams deployment and operations-ensuring reliability, security, adoption, and continuous improvement across all business units.

The Microsoft Teams Lead partners closely with Unified Communications Engineering/Operations, Security, Networking, and Change Management teams to deliver a seamless, modern collaboration experience for all employees.

• Architect and maintain a secure and scalable Teams environment built on Microsoft 365 best practices.
• Lead M365/Teams projects, oversee daily operations, manage technical escalations, conduct triages, and ensure solution stability.
• Configure Teams, channels, apps, calling policies, and manage user accounts and permissions.
• Manage the Microsoft Teams admin center, including meeting policies, messaging configurations, and org-wide federation settings.
• Design, build and document communication solutions leveraging Microsoft Teams/telephony features such as meetings, live events, softphones, call sharing, call forwarding, etc.
• Lead the design and implementation of enterprise collaboration tools, ensuring interoperability between Teams, SharePoint Online, One Drive, and the Power Platform.
• Define and execute the MS Teams roadmap, including new feature enablement, integration opportunities, and lifecycle management.
• Focus on consolidating legacy platforms, driving cost savings and reducing technology debt.
• Ensure that all Information Security are adhered to and security is built into UC architecture.
• Provide technical guidance and expertise to project teams and represents UCE in architecture review boards and governance bodies.
• Work with strategic partner vendors and BMO internal teams to identify, test, select and implement UC solutions that integrate with MS Teams.
• Monitor technical solutions through the project life cycle, and alerts both the Engineering and Business Heads to potential risks.
• Build, sustain and leverage professional relationships and people networks with internal and external organizations to stay abreast of industry standards and areas for improvement.
• Ensure assets of various phone systems are adhering to BMO policies.
• Advise the Director of UCE on industry trends and direction affecting UC strategy, participate in technology selection (e.g. RFP/RFI/RFQ) and development of roadmaps, executive summaries of the recommended solutions.

Knowledge and

Experience:

• Possesses a university degree/college diploma in related disciplines or equivalent work experience, and/or 10 years in IT industry experience.
• 5+ years of experience supporting or leading…