Sales Support Specialist

Rocscience is a global leader in geotechnical and geoenvironmental engineering software solutions. With over 30 years of expertise, we develop innovative, user-friendly tools that enable engineers and researchers to analyze and design safe, efficient, and sustainable structures. Our cutting-edge software suite supports professionals working in rock, soil, and ground engineering worldwide. At Rocscience, we foster a collaborative and forward-thinking environment where cutting-edge technology meets practical engineering challenges, and we are committed to continuous innovation and customer success.

We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales and finance teams. This role is critical to ensure smooth order execution, accurate billing, timely collections, and responsive customer support. The ideal candidate is organized, customer-focused, and comfortable working across multiple systems and teams.

This is a vacant role with expected total compensation of $50,000 - $60,000.

• Process customer orders accurately and efficiently from quote to invoice.
• Ensure all orders comply with internal policies and approval workflows.
• Coordinate with sales, finance, and operations to resolve order-related issues.
• Ensure accurate customer account setup and maintenance across CRM, billing, and finance systems.
• Prepare and issue customer quotes in a timely manner.
• Generate accurate invoices aligned with contractual terms and pricing.
• Maintain proper documentation and records for all transactions.

• Monitor accounts receivable for Net 30 customers.
• Perform professional and timely follow-ups on outstanding payments.
• Coordinate with finance and sales to resolve billing or payment discrepancies.
• Help reduce DSO by proactively managing collections activities.
• Track recurring billing or payment issues and flag trends for improvement.

• Act as a first point of contact for basic customer technical or product-related inquiries.
• Troubleshoot simple issues and escalate more complex cases to the appropriate technical teams.
• Ensure a smooth and positive customer experience throughout the support process.

• Experience in order processing, billing, sales operations, or customer support.
• Strong attention to detail and organizational skills.
• Comfortable working with CRM, ERP, or accounting systems (e.g., Salesforce, Net Suite, or similar).
• Clear written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-centric mindset with a problem-solving attitude.

• Experience supporting SaaS or subscription-based businesses.
• Familiarity with accounts receivable or collections processes.
• Basic understanding of technical products or software solutions.

This recruitment process uses Artificial Intelligence (AI) tools to assist in screening and evaluating applications.