Benchmark Consulting Manager

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Benchmark Consulting Manager - Ontario, Canada

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire.

Their expertise will put you on the winning path and keep you there.

The Benchmark Consulting Manager is a data-driven leader responsible for managing and delivering enterprise benchmarking engagements, performing detailed analysis and providing strategic recommendations to clients. This role requires strong autonomy, consulting expertise, and technical depth across modern IT domains including cloud, AI/automation, data analytics, Dev Ops, and modern operating models.

Day-to-day responsibilities include leading client engagements, overseeing the quality of deliverables, guiding and mentoring internal teams, and performing data analysis leveraging ISG’s global benchmark database. Over time, the Benchmark Consulting Manager is expected to develop specialized expertise across both technical domains (AI, cloud, Dev Ops) and ISG benchmark offerings (enterprise performance benchmarks, contract assessments, labor rate benchmarks).

• Lead benchmarking engagements end-to-end, including scoping, project management, data collection, analysis, and executive readouts
• Serve as the primary client-facing leader, managing expectations, timelines, risks, and communication across multiple work streams
• Facilitate workshops, interviews, and service mapping sessions to ensure accurate alignment of client environments to ISG’s standard service taxonomy
• Oversee project quality and ensure internal and external deadlines are met

• Develop financial and operational models utilizing ISG templates to compare client performance against market cost, price, quality, productivity, staffing, and service-level standards
• Lead interpretation of benchmark results using ISG’s global benchmark database to compare against client performance measures
• Apply normalization techniques, scenario modeling, cost allocation, and insight synthesis to produce fact-based, actionable recommendations
• Identify and quantify cost optimization, sourcing, productivity, and service improvement opportunities

• Evaluate client operating models and technical landscapes across cloud services, data environments, AI adoption, automation maturity, Dev Ops/engineering practices, and Technology Business Management (TBM) standards
• Apply understanding of cloud economics, usage patterns, and governance to benchmark cloud spend and identify opportunities for efficiency and modernization
• Incorporate emerging AI and automation trends into benchmarking insights, including productivity levers, delivery model impacts, and cost structures
• Interpret how shifts in software models, SaaS consumption, cloud-native architectures, and automation affect client competitiveness

• Translate complex benchmarking outputs into concise, compelling narratives that guide executive decision-making
• Advise clients on operational improvements, sourcing strategies, cloud modernization, and cost optimization pathways
• Support development of target-state capabilities, performance improvement roadmaps, and investment recommendations

• Provide coaching, mentorship, and quality oversight to junior consultants and analysts
• Promote cross-collaboration with ISG’s Data & Analytics, Cloud, Sourcing, and Strategy practices
• Contribute to continuous enhancement of ISG methodologies, tools, templates, and intellectual capital
• Support proposal creation, solutioning, and pricing for benchmarking opportunities
• Iden…