he Service Now Developer is responsible for developing, designing, and owning technical solutions on the Service Now platform. The candidate will apply good practice web programming techniques to configure robust solutions utilizing the Service Now platform. This position will use the ITIL framework to provide technical assistance, workflow development, software configuration, customization, and web service integrations. This may include providing administration, application development, maintenance, and technical support.
Responsibilities
Overall responsibility for the successful planning, execution, monitoring, control, and closure of all technical tasks related to configuration and implementation of all aspects of the Service Now platform.
Efficient and effective throughput of delivering on requests ranging from new and modification of Service Catalogs, configuration and functionality changes, and administration.
Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.
Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
Coordinate and solve complex technical data and transformation issues.
Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
Answer “how to” technical and application configuration questions.
Qualifications
4+ years of experience Service Now development and architecture
Strong knowledge of Web 2.0 Technologies (Angular, Java Scripting, XML, HTML, AJAX,), SaaS applications and SOAP Web Service integrations.
Solid understanding of the application development lifecycle process, including requirement gathering and analysis, design, coding, testing, quality assurance, implementation, issue tracking, version control, deployment and project management.
Highly skilled and proficient in using development tools with the analytical and problem-solving skills necessary to troubleshoot and provide user support.
Excellent understanding of emerging service delivery solutions, technologies, and methodologies.
Experience with extending the Service Now schema to custom applications.
Excellence in time management and organization skills with an aptitude toward creative problem-solving.
Self-starter with a record of accomplishment in managing multiple complex tasks.
Innovative, creative, self-directed…a great leader and team player!
Strong communication, presentation, and writing skills.
Service Now Application Developer certification required.
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