Global CRM Leader

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting‑edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints.

Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

We are seeking a highly organized, data‑driven CRM Administrator to manage, optimize, and enhance our global CRM platform. This role oversees system performance, data quality, analytics, reporting, and user enablement to ensure the CRM is a strategic driver of commercial success.

• Administer and maintain CRM users, permissions, workflows, and system configuration.
• Ensure high data quality through governance, auditing, validation, and cleansing.
• Develop dashboards, analytics, and Power BI reports to support Sales, Marketing, and Customer Success.
• Analyze pipeline, activity trends, forecasting accuracy, and customer engagement metrics.
• Partner with BI teams to enhance data models and integrations (e.g., Power BI).
• Lead CRM process improvements, roadmap evolution, new feature rollout, and system upgrades.
• Deliver global user training, documentation, and ongoing support.
• Collaborate cross‑functionally to align CRM usage with business objectives and improve adoption.

• 5 years' experience in CRM Management (Infor CRM, Salesforce, Dynamics, or similar helpful).
• Strong attention to detail and comfort working with structured data.
• Experience in CRM administration (Infor CRM, Salesforce, Dynamics, or similar).
• Strong analytical background; skilled in dashboards, KPI design, and data interpretation.
• Proficiency with BI tools (Power BI preferred).
• Understanding of sales processes, forecasting, and commercial workflows.
• Excellent communication and stakeholder‑management skills.
• Detail‑oriented with strong problem‑solving capabilities.

• High CRM adoption and data accuracy.
• Actionable analytics supporting commercial decision‑making.
• Streamlined global CRM processes and user experience.
• A reliable, insight‑driven platform that strengthens sales execution.

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid‑flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.