CRM & Revenue Operations Manager

The Role

As CRM & Revenue Operations Manager, you will be the owner of our Hub Spot ecosystem and the guardian of our prospect and customer data. You will operate at the intersection of systems, data, and commercial execution, ensuring our revenue engine is scalable, reliable, and well-governed.

You will go beyond database maintenance, designing automations, integrations, and reporting structures that allow teams to move fast and close deals with confidence. You will work closely with Sales Leadership, Customer Success, Marketing, and Finance to ensure our tech stack delivers a seamless user experience and supports data-driven decision-making across the revenue lifecycle.

• Own the architecture, health, and governance of our Hub Spot CRM across Sales and Marketing.
• Proactively manage data hygiene and quality, implementing validation rules and monitoring processes to ensure data is accurate, consistent, and actionable.
• Act as the technical owner of the commercial tech stack, including Hub Spot, Zoom Info, Linked In Sales Navigator, Dream Data, Jira, and , ensuring tight integrations and measurable ROI.
• Design and maintain advanced workflows and automations to eliminate manual work (e.g. lead routing, SLA alerts, renewal reminders).
• Build and optimise lead scoring and lifecycle models, ensuring seamless handoffs between Marketing and Sales and that no lead falls through the cracks.
• Drive Hub Spot adoption and enablement through training, onboarding, and translating technical capabilities into practical workflows.
• Build and maintain a Standard Operating Procedures (SOP) library to ensure consistent and scalable revenue operations.
• Partner with Marketing on full-funnel attribution and analytics (via Dream Data) and with Sales on pipeline visibility and revenue forecasting.
• Build the dashboards and reports used by the Executive Team to run the business and by Finance to calculate commissions and payouts.
• Automate alerts and reporting triggers (e.g. upcoming contract expirations, pipeline risks) to enable proactive execution across the organization.

• 3+ years of hands-on Hub Spot administration experience across Sales and Marketing Hubs.
• Current Hub Spot certifications (Revenue Operations, Sales Hub Admin, or Marketing Hub Admin).
• Strong data fluency, including database structures, data mapping, and API integrations.
• A strong process and governance mindset, with the confidence to say no when requests compromise system integrity.
• Experience integrating tools such as Zoom Info, Linked In Sales Navigator, and attribution platforms (specifically Dream Data).
• Experience working with global teams across multiple time zones.

• Experience working in a SaaS or B2B technology environment.
• Strong Excel / Google Sheets skills for data manipulation outside the CRM.
• Experience collaborating with developers on custom API and integration needs.
• A natural problem-solver who enjoys diagnosing why a workflow failed and fixing it for good.

• A role with real ownership and impact on how Maps People scales its commercial operations.
• The opportunity to help build and optimise a modern revenue engine, rather than inheriting a rigid legacy setup.
• Close collaboration with Sales, Marketing, Customer Success, Finance, and leadership teams.
• Exposure to AI-led transformation and how data and automation power go-to-market execution.
• A flexible work setup based in Toronto.
• Support for continuous learning and certification within Revenue Operations and commercial technologies.

Ready to help build the operating system behind our growth?

Apply now and help us map the built world smarter, together.