UX Designer, Digital Wealth

Requisition : 242418

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

Reporting to the Head of Digital Experience, Tangerine Wealth, the UX Designer will play a critical role in designing the experience of the future for Tangerine Wealth clients. Working closely with the Product Design Lead, and stakeholders across the agile delivery teams, this role will help the strategy go from blueprint to reality, supporting research, client interviews, journey mapping, wire framing, through to processing client feedback.

Day by day you’ll work in close collaboration with developers, digital product managers, client and product strategists, solutions architects, QA engineers and other experts to deliver high-quality software which is a pleasure to use.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Participate in, and influence the design decisions for digital wealth experiences at Tangerine, leveraging rigorous usability principles along with intuitive design sense in putting together prototypes and wireframes
• Map client journeys and identify client pain points through user research, acting as an advocate for constant improvement and product roadmap prioritization
• Partner, collaborate, and communicate effectively, with scrum team members across Product, Engineering, Marketing, Analytics, and other key players to envision and build Wealth products and experiences that solve client problems
• Help to synthesize research outcomes into viable product experiences by supporting senior designers or the design research team on customer testing and insights into your design work
• Advocate for the client using design principles (e.g. accessibility), bringing a strong UX voice
• Help to lead discovery around new features, products, client groups, and platforms
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

• Bachelors or master’s degree in Design, Humanities, Systems engineering or related fields (or equivalent work experience).
• Ability to work within the constraints of a Design System with flexibility, and a desire to push existing standards to the next level by contributing back to our Design System library.
• A demonstrable history of applying design thinking tenets and user centered design principles to design problems.
• 3+ years of professional experience designing responsive web/native mobile software applications.
• Proficiency in the use of digital design and prototyping tools, primarily Figma, but alternatives could include Sketch and/or Adobe Creative Suite, Invision, Axure, Proto.io, etc.

• Work in a mission-driven culture that prioritizes empowerment, diversity, and continuous…