Job Description & How to Apply Below
Location: Toronto, ON (Onsite)
Duration: 255 Business Days
Experience and Skill Set Requirements
User Experience / Product Design (40%)
- Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
- Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
- Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design related problems.
- Knowledge about service design methods to provide high-level bird s eye view documentation of both the front-end user experiences and the back-end infrastructure and service processes that support them
- Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
- Deliver functional, accessible, usable, and aesthetically pleasing user interfaces.
- Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
- Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers
- Utilize pragmatic, thoughtful design approaches;think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following textbook solutions
- Strong communication skills to prepare documentation, including but not limited to;reports, reviews, assessments
- Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner;maintain a high level of customer service to both internal and external clients
- Ability to communicate designs and development in clear and understandable manner
- Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience and service design
- High emotional intelligence skills, with ability to discern between various stakeholders interests and find reasonable compromises
- Strong mentoring and coaching abilities;ability to convey design concepts and methods to team members and stakeholders outside of design professions.
- Experience working in an agile, sprint-based development environment
- Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
- Experience collaborating and sharing design tasks with multiple designers on complex product deliveries
- Ability to conceptualize design tasks as part of greater product development team;understand the impacts design deliverables have on other aspects of product delivery
- Experience with medium-to-large sized product development / service design projects
- Experience dealing with designing services and products that deal with large organizational complexity
- Experience with leading strategy and execution on product/service discovery
- Experience with Figma user interface design software
- Experience designing interfaces with a design system
- Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
- Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
- Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
- Experience working in an agile, sprint-based development environment
- Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
- Experience with Figma user interface design software
- Experience designing interfaces with a design system
Position Requirements
10+ Years
work experience
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