Help Desk Specialist

Location Address: 2201 Eglinton Ave East Ecosystem 4, Scarborough - 2 weeks training onsite and then Hybrid work model (3 days onsite per week) starting on March 9th.

Contract Duration: 6 months to 1 year

Possibility of extension: Yes

Conversion to FTE: Based on performance + vacancy

Schedule

Hours:

Monday Friday – Either 9:30 am 5:30 pm, 10:30-6:30 pm or 11 am - 7 pm. Late shift rotation (12 pm - 8 pm) every 6 weeks or so.

• Inbound Technical Support Help Desk
• Entry level position, which serves as a prerequisite for other roles within the Bank.
• The main function of a technical help desk specialist is to provide technical assistance to computer system users.
• A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
• Troubleshooting customer concerns over inbound phone calls
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Previous Help Desk or Contact Center experience
• Technical Help Desk Experience

• Strong verbal and written communication skills.
• Quick learner, reliable and punctual
• Ability to work well under pressure
• Result and customer focus.
• Driven with a high-performance mindset.