Helpdesk​/Technical Support

Location Address

Scarborough - 2 weeks training onsite and then Hybrid work model (3 days onsite per week) starting on March 9th.

6 months - 1 year

Yes

Based on performance + vacancy

Monday Friday – Either 9:30 am 5:30 pm, 10:30-6:30 pm or 11 am - 7 pm. Late shift rotation (12 pm - 8 pm) every 6 weeks or so.

Vacancies/short staffed

Business group: CS&S Technical Support Help Desk - Main function - provide technical support assistance to Small Business/Commercial/Private Banking clients with digital cash management services /online banking with focus on first call resolution and customer care excellence.

The successful candidate will have the opportunity to work hybrid after the first two weeks, where they are only asked to come 3x per week to the office. Career growth and development opportunities available. Entry level position, which serves as a prerequisite for other roles within the Bank.

• Strong verbal and written communication skills.
• Quick learner, reliable and punctual
• Ability to work well under pressure
• Result and customer focus.
• Driven with a high-performance mindset.
• Empathetic and professional

• College/University degree preferred

Strong technical helpdesk experience with strong language proficiency in English.

1 round of interview over video conference – 30 minutes.

Manager will send an assessment test to be completed within 24 hours after receiving once interview is completed provided the candidate has potential (assessment is a scenario question and MC technical test).

ASAP

Will review any requests for accommodations put forward by Suppliers.