Global Subject Matter Expert

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting‑led, cognitive‑powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada.

The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025 [BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award‑winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4

Good Emerging Index.

• This role of the SME is to be the client’s technical focal point for the clients’ FGPP in production.
• To troubleshoot and solve issues in production.
• Skills Required Strong proven FGPP issue case analysis triage, recreation, trace analysis, DB and GUI usage.
• Deep FGPP business and functional knowledge.
• Proven hands‑on FGPP configuration experience profiles and rules setup, not only setup design. Customer‑facing experience leading technical calls.
• Experience with FGPP (not only Classic GPP) from the last 3 years.
• Escalation Handling Manage escalations from L2 for complex and advanced issues.
• Provide guidance and support for configuration changes needed to resolve issues. Issue Investigation Identify root causes, recreate issues, analyze traces and provide immediate workarounds.
• Perform complex configurations to provide solutions.
• Use GUI, DB and traces to perform analysis. Understand FGPP core Tables fields (I.e. logical fields, x path, object rules, profile udfs, cache refresh) Payment Processing Review the payment processing flow and compare it with the error to pinpoint the issue.
• Trace Analysis Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration and perform the complex configurations (Pre post rules) and check‑in in BA master for the Project branches
• Provide up configuration solutions for the customer.
• Escalate to L3 if a code fix is necessary.
• Support QAL2 in testing fixes.
• Customer Interaction Join customer calls as needed to assist L2s.
• Lead the conversation Explain issues, provide status updates, and outline next steps.
• Collaboration Work closely with L1 and L2 teams to provide consultation and guidance.
• Support Advisors and PAS Leads Join calls as requested, Provide updates and feedback on escalated cases.

Salary Range - CA $ 100,000 - CA $ 120,000 Per Year

• TCS does not use artificial intelligence tools for candidate screening or evaluation.
• This posting is for a current vacancy
• The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the final HR evaluation.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.